Courtney Harkins
USA Truck
West Branch,IA
1
Certification
16
years of professional experience
Dedicated Recruiting Marketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Utilizes consumer insights and market trends to craft targeted campaigns. Track record of fostering strong team collaboration and driving measurable results.
Work History
Recruiting Marking & Processing Manager
1 Year 11 Months- Oversaw daily processing operations, ensuring compliance with safety and quality standards.
- Streamlined workflow processes and implemented new reporting, resulting in improved efficiency across multiple teams.
- Facilitated training sessions focused on best practices, increasing overall team competency and effectiveness.
- Developed and maintained relationships with multiple vendors through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Implemented internal and external feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive vendor relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Social Media Marketing Coordinator
1 Year 10 Months- Improved social media reach by creating Facebook pages and debuting new marketing strategies targeting a niche audience.
- Increased following and engagement through social media.
- Developed social media content with consistent tone and messaging across platforms.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Built and maintained relationships with multiple Vendors to increase quality lead volume for recruiting.
- Composed blasts for recruiters to utilize reach on internal leads.
- Ran reporting for lead volume and hires.
- Brought Processing back to Recruiting.
- Hired, coached and managed processing.
Background Investigation and Marketing Manager
1 Year- Coordinated staff workflow, managing document flow and distribution of planning and creative materials.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Analyzed and reported social media and online marketing campaign results.
- Worked with safety and recruiting in reviews and audits of potential hire files to ensure all compliance and criteria expectations were met before onboarding process.
- Worked with safety and recruiting in reviews and audits of potential hire files to ensure all compliance and criteria expectations were meant before onboarding process.
- Defined goals to enhance customer retention, increase brand awareness, and boost website and social media traffic.
Processing Supervisor
8 Years 6 Months- Led team of 6 employees in-house and remotely by monitoring activities, coaching, and providing hands-on support while assisting with recruitment.
- Organized workflows to effectively meet daily demands, leveraging leadership and problem-solving skills to maintain team efficiency.
- Implemented cost reductions and developed reporting procedures and systems resulting in 19% cost savings.
- Reconciled company financials, including credit cards, invoices, and onboarding driver expenses.
- Screened all applications from 3rd party recruiting agencies to ensure accurate information was conveyed to in-house recruiters.
- Arrange travel accommodations for drivers and office personnel.
- Arrange travel accommodations for drivers and office personal.
- Travel to multiple US office locations for training, team building, and meetings.
- Two time company award winner for Initiative Ideas and Making a Difference.
Administrative Assistant
2 Years 11 Months- Prepared billing statements and invoices for customer purchases, ensuring accuracy of transaction date, price, and fees.
- Engaged in communication with vendors and customers to ensure account matters were handled effectively. to vendors and customers to discuss and resolve account needs.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Delivered prompt service to prioritize customer needs.
- Provided timely assistance to customers to address their needs and inquiries. to prioritize customer needs.
- Instructed new employees on customer service protocols to ensure effective service delivery. for customer service positions.
Education
Associate of Science
High School Diploma
Skills
Recruitment marketing
Campaign management
Vendor relationship management
Marketing analytics
KPI tracking
Performance metrics analysis
Brand-Building Strategies
Training and development
Supervision and staff leading
Cross-functional coordination
Teamwork and collaboration
Verbal and written communication
Negotiation and conflict resolution
Certification
Dale Carnegie - Public Speaking
Timeline
Recruiting Marking & Processing Manager
USA Truck
11.2024 - CurrentRead More
Social Media Marketing Coordinator
DB Schenker
01.2023 - 11.2024Read More
Background Investigation and Marketing Manager
Usa Truck Inc
12.2021 - 12.2022Read More
Processing Supervisor
Heartland Express Inc.
05.2013 - 11.2021Read More
Administrative Assistant
Copyworks
06.2010 - 05.2013Read More
West Branch High School
High School Diploma
Read More
Kirkwood Community College
Associate of Science
Read More
Certificates
Dale Carnegie Course: Skills For Success, Certificate of Achievement