Courtney Harman
Watauga
Summary
Dedicated restaurant manager with a passion for delivering outstanding customer service and operational success. Known for effective team leadership and innovative problem-solving that enhances guest satisfaction and promotes a collaborative work culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Front of House Manager
Hoffbrau
12.2025 - 06.2026
- Managed daily front-of-house operations to ensure seamless guest experiences.
- Oversaw front of house hiring processes, ensuring effective onboarding and service training programs.
- Trained and supervised staff on service standards and customer engagement techniques.
- Coordinated scheduling for all front of house personnel, aligning staffing levels with operational needs.
- Coordinated restaurant reservations and special events to optimize seating arrangements.
- Monitored inventory levels and collaborated with suppliers for timely replenishment.
Operating Partner (Promotion Within Company)
Whataburger
01.2025 - 12.2025
- Oversaw a diverse team of 5 managers, 4 team leaders, and around 50 team members to drive success. Facilitated communication and collaboration among team members to enhance productivity.
- Analyzed workflow patterns and created tailored schedules to ensure peak productivity throughout all business hours.
- Trained and mentored staff on operational best practices and company policies.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Conducted regular performance evaluations to ensure high standards of food safety and quality.
- Facilitated personal and professional growth to enhance team performance.
Restaurant Manager
Whataburger
10.2022 - 12.2025
- Led daily operations, ensuring efficient workflow and exceptional customer service.
- Developed training programs for staff to enhance service quality and operational efficiency.
- Implemented inventory control procedures to minimize waste and optimize stock levels.
- Conducted performance evaluations, providing feedback and mentoring to improve team productivity.
- Managed talent acquisition and developed scheduling strategies to align workforce availability with business needs.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Bar and Service Manager
Applebee's
09.2021 - 10.2022
- Trained and mentored staff, enhancing team performance and customer satisfaction.
- Oversaw daily operations, ensuring adherence to company policies and service standards.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed customer feedback to develop strategies for improving service quality.
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
- Resolved customer complaints in professional and a timely manner.
Manager
Whataburger
10.2017 - 09.2021
- Started as a team member and was promoted to management within 3 months of hire.
- Managed inventory control, reducing waste and optimizing supply chain operations.
- Implemented process improvements that increased efficiency in food preparation and customer service.
- Trained and mentored team members to enhance performance and service delivery.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Cross-trained existing employees to maximize team agility and performance.
Hairdresser/Assistant Floor Manager
Regis Corporation Smsartstyle
06.2014 - 06.2016
- Supported client consultations to determine hairstyle preferences and suggest suitable services.
- Promoted salon offerings by educating clients about available services, products, and promotions.
- Assisted stylists in providing exceptional customer service and maintaining salon cleanliness.
- Operated salon equipment, including hairdryers, straighteners, and curling irons, with proficiency.
- Managed inventory by restocking supplies and ensuring tools were sanitized and organized.
- Supported smooth salon operations by managing appointment schedules and confirming bookings with clients.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations on hairstyling techniques and products.
Education
High School Diploma -
Richland High School
North Richland Hills, TXSkills
- Food safety compliance
- Guest relations
- Staff motivation
- Order accuracy
- Employee scheduling
- Customer service
- Recruitment and hiring
- Operational efficiency
Certification
ServeSafe Manager certification.
TABC Certification.
Timeline
Restaurant Front of House Manager
Hoffbrau
12.2025 - 06.2026
Operating Partner (Promotion Within Company)
Whataburger
01.2025 - 12.2025
Restaurant Manager
Whataburger
10.2022 - 12.2025
Bar and Service Manager
Applebee's
09.2021 - 10.2022
Manager
Whataburger
10.2017 - 09.2021
Hairdresser/Assistant Floor Manager
Regis Corporation Smsartstyle
06.2014 - 06.2016
High School Diploma -
Richland High School