Summary
Overview
Work History
Education
Skills
Certification
CUST
Timeline
Generic

COURTNEY HARPER

Wichita,KS

Summary

Results-oriented professional with extensive experience in sales, customer service, and health aide roles across various manufacturing sectors. Demonstrated ability to meet and exceed sales targets while building strong customer relationships that enhance loyalty and retention. Expertise in improving customer satisfaction through effective communication and problem-solving skills. Aiming to apply proven skills and experience to contribute to a dynamic organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Representative

Verizon
07.2023 - Current
  • Consistently exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved high customer satisfaction by addressing concerns promptly and delivering exceptional service.
  • Increased repeat business by fostering trust-based relationships with key accounts.
  • Expanded customer base through proactive cold calling and networking efforts.
  • Generated additional sales opportunities using upselling and cross-selling techniques.
  • Managed high-value accounts, ensuring they received top-tier service.
  • Conducted product demonstrations to educate customers on offerings and competitive advantages.
  • Kept informed on industry trends for enhanced decision-making during client interactions.

Delivery Driver

Amazon DSP
01.2022 - Current
  • Averaged 700 weekly deliveries for Amazon, ensuring timely service.
  • Operated GPS Flex app to optimize routing and enhance efficiency.
  • Sorted shipments and loaded boxes for effective logistics management.
  • Handled merchandise with attention to detail and accuracy.
  • Communicated customer complaints to Amazon customer service for resolution.
  • Completed all necessary paperwork, including confidential logs, to maintain compliance.

Amazon Warehouse Associate

Amazon wks1
10.2021 - 01.2022
  • Sorted packages along assembly line to ensure efficient processing.
  • Counted boxes to maintain accurate inventory records.
  • Stowed boxes in designated locations for optimal space utilization.
  • Picked packages and relocated them to correct loading areas.
  • Resolved placement issues for packages to streamline workflow.

Para Educator

Heartspring
12.2019 - 06.2021
  • Followed established guidelines and procedures to ensure compliance with standards.
  • Completed all assigned tasks before shift end, preventing service delays.
  • Maintained organized and clutter-free work area to promote efficiency.
  • Assisted team members and managers, enhancing productivity and meeting project milestones.
  • Participated in seminars and training to expand knowledge and skills.
  • Reviewed activities regularly to identify and implement improvements.
  • Volunteered for new assignments to support staff and optimize workflow.
  • Required minimal oversight to achieve deadlines and meet goals.

Retail Sales Associate / Assistant Manager

Footlocker/Kids footlocker
09.2017 - 06.2021
  • Fostered positive customer interactions by greeting each client and offering assistance.
  • Promoted brand through strategic event marketing and product demonstrations.
  • Achieved increased sales via suggestive selling techniques and effective communication.
  • Cultivated customer loyalty by understanding and addressing individual product needs.
  • Guided sales team to drive performance, ensuring excellent customer service standards.
  • Assisted Store Manager with daily operations, focusing on visual merchandising and stock control.
  • Led team in absence of Store Manager while maintaining operational continuity.
  • Implemented loss prevention measures to safeguard against inventory shrinkage.

Composite Technician

Spirit AeroSystems
08.2019 - 12.2019
  • Packaged and unpacked parts to ensure quality and readiness for distribution.
  • Counted parts accurately to maintain precise inventory records.
  • Managed inventory of parts to support operational efficiency.

Sales Associate

Marriott International
02.2019 - 08.2019
  • Promoted brand image and company vision, driving increased revenue.
  • Interfaced with customers to assess needs and provide tailored recommendations.
  • Met incoming customers to deliver prompt assistance and support.
  • Expressed appreciation for patronage, encouraging repeat visits and loyalty.

YMCA customer service specialist

Downtown YMCA
05.2016 - 08.2016
  • Greeted customers to ensure a welcoming environment.
  • Sorted and organized paperwork for efficient operations.
  • Collected, washed, dried, and folded towels to maintain cleanliness.

Education

Associate of Arts - Business administration

Butler Community College
butler, KS
12.2021

High School Diploma - undefined

Southeast High School Wichita
Wichita, KS
05.2018

Skills

  • Sales expertise
  • Paraprofessional oversight
  • Special education knowledge
  • Student engagement
  • Upselling techniques
  • Customer service excellence
  • Merchandising skills
  • Stock management
  • Autism support experience
  • Applied behavior analysis
  • Developmental disabilities knowledge
  • Behavioral therapy practices
  • Child development experience
  • Picking and packing proficiency
  • Manufacturing operations
  • Warehouse management

Certification

  • Driver's License March 2018 to March 2026
  • CPI December 2019 to March 2021 care, welfare, safety, welfare and security
  • CPR Certification December 2019 to December 2021
  • First Aid Certification December 2019 to December 2021

CUST

Skills Retail merchandising expertise. Quick learner with good computer abilities.Outgoing and enthusiastic Active listening Initiative to work independently Hands-on learning. Dynamic and accomplished paraeducator with 1 year 2 months of experience managing and handling sophisticated needs of adults and children of special needs. Skilled team player with a strong background in disability environments. Reliable team member accustomed to taking on challenging tasks. Works well independently to handle assignments and always ready to go beyond basics assignments. Willing to relocate: Anywhere Authorized to work in the US for any employer

Timeline

Sales Representative

Verizon
07.2023 - Current

Delivery Driver

Amazon DSP
01.2022 - Current

Amazon Warehouse Associate

Amazon wks1
10.2021 - 01.2022

Para Educator

Heartspring
12.2019 - 06.2021

Composite Technician

Spirit AeroSystems
08.2019 - 12.2019

Sales Associate

Marriott International
02.2019 - 08.2019

Retail Sales Associate / Assistant Manager

Footlocker/Kids footlocker
09.2017 - 06.2021

YMCA customer service specialist

Downtown YMCA
05.2016 - 08.2016

Associate of Arts - Business administration

Butler Community College

High School Diploma - undefined

Southeast High School Wichita

Similar Profiles

CREATE PROFILE