Courtney Harris
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CarMax
08.2022 - 02.2024
- Updated account information to maintain customer records.
- Trained new personnel regarding company operations, policies and services.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Collections Representative
Synchrony Financial Inc
05.2017 - 03.2022
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Developed comprehensive knowledge of various industries, enabling tailored strategies for collecting from diverse clients across multiple sectors.
- Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
- Processed payments and contracts on accounts.
Education
Associates in Business Management: Human Resource
Gwinnett Technical College
Lawrenceville, GA05.2024
Skills
- Adobe
- Docusign
- Account Updates
- Receiving support
- Customer Data Confidentiality
- Recordkeeping strengths
Timeline
Customer Service Representative
CarMax
08.2022 - 02.2024
Collections Representative
Synchrony Financial Inc
05.2017 - 03.2022
Associates in Business Management: Human Resource
Gwinnett Technical College
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