Courtney Harris
Elk Grove,CA
Summary
Working through out live I have contributed expertise in payroll preparation, negotiation, and finalization. Meticulous, organized, and decisive field professional with the ability to build and strengthen fruitful connections with business owners, agencies, and representatives. Prepared to contribute skills and knowledge to a demanding position with room for long-term success and career progress. to look for and hold a full-time job that pushes oneself professionally and makes use of strong time management, interpersonal, and problem-solving abilities. Five years of team leadership experience in the Del Taco industry as a highly proactive manager. Experience in fast-paced environments includes management, sales, and customer service
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Manager
Bright Springs Healthcare
09.2017 - Current
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Managed, scheduled and determined workload for 24-member property management team.
- Interviewed and assessed average of 18 incoming residents per week.
- Managed, scheduled and determined workload for 3 -member property management team.
Shift Manager
Del Taco
10.2014 - 06.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
Caregiver
On my own living
10.2017 - 05.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Cafeteria Lady
Sacramento School District
04.2016 - 06.2016
- Conducted regular staff training sessions to enhance employee skillsets in food handling, presentation, and customer service.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Developed strong relationships with vendors to negotiate favorable pricing on bulk orders for cost reduction purposes.
- Calculated total meal cost using cash registers or calculators, accepted payment, and made correct change.
- Maintained temperature records in assigned work area.
- Evaluated employee performance regularly to identify areas of improvement or potential promotion opportunities within the team structure.
- Ensured a clean and sanitary environment by maintaining strict adherence to health and safety regulations.
- Promoted a culture of continuous improvement by inviting staff feedback and implementing appropriate changes to enhance overall cafeteria performance.
- Facilitated smooth transitions during shift changes by providing detailed reports on daily operations, ensuring seamless handover of responsibilities.
- Provided exceptional leadership to the cafeteria staff, fostering a positive work culture focused on teamwork and collaboration.
- Cleaned and sanitized surfaces, tools and equipment.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Assisted cashiers with processing customer payments and documenting orders.
Telemarketing
K. Designers
07.2014 - 09.2014
- I had to call people that own their own homes
- I had to see if they would like to try our product
- Also, to see if they would like to schedule a date for us to go out there and fit the things
Retirement Home
Golden Pond Retirement Community
07.2013 - 09.2013
- I joined a summer job
- I had to be active with them all times
- I played games and cleaned up after them
- I helped the elderly get to their room safely.
Education
Diploma -
Rosemont High School
Sacramento, CA01.2014
Skills
- Staff Management
- Strategic Planning
- Technical knowledge
- Operations Management
- Budgeting and financial management
- Policy Enforcement
- Critical Thinking
- Reliability
- Multitasking Abilities
- Organizational Skills
- Medication Management
- Supply Management
- Problem-Solving
- Time Management
Accomplishments
- Achieved award by a recognition with accuracy and efficiency. also on LEGACY , IN OUR COMPANY
Certification
CPR/First Aid
Timeline
Caregiver
On my own living
10.2017 - 05.2018
Residential Manager
Bright Springs Healthcare
09.2017 - Current
Cafeteria Lady
Sacramento School District
04.2016 - 06.2016
Shift Manager
Del Taco
10.2014 - 06.2019
Telemarketing
K. Designers
07.2014 - 09.2014
Retirement Home
Golden Pond Retirement Community
07.2013 - 09.2013
Diploma -
Rosemont High School
CPR/First Aid
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