Hi, I’m
Courtney Harvey
Bend,OR
Summary
Reliable manager demonstrating a high level of ownership and initiative. Exceptional work ethic and a desire to go above and beyond company expectations. Possessing an excellent ability to build and maintain productive working relationships. Successful in fast-paced, deadline-driven environments managing goals and team development. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
years of professional experience
Work History
Tumalo Farm StandTumalo, OR
Manager
05.2022 - 10.2022
Job overview
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Boosted social media presence by creating engaging stories and reels. Increased social media following by 1,000+ followers.
Time Auto GroupBend, Oregon
Assistant Manager - Finance & Accounts
10.2021 - 04.2022
Job overview
- Managed relationships with local vendors, bankers and auditors.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Analyzed sales activity to identify and correct cost errors or price discrepancies.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Ensured contracts were funded in five days or less. Acted as liaison between banks and finance manager.
- Started/organized monthly team building events.
Rutland SubaruRutland, Vermont
Automotive Finance Manager
02.2019 - 05.2020
Job overview
- Verified client financial information to determine creditworthiness and loan eligibility.
- Developed loan contracts and explained contract terms to clients.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Informed customers of loan application requirements and deadlines.
- Developed and recommended personal or commercial loan/insurance packages for clients.
- Stayed abreast of lending regulations, industry trends and market rates.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Set profit back end record for Rutland Subaru
- Maintained minimum 1,350 PVR
- Established process for E-Contracting for auto groups five brands, and conducted training of said process with three finance managers
Rutland Audi/VolkswagenRutland, Vermont
Internet Sales/Marketing Manager
10.2015 - 02.2019
Job overview
- Continually maintained and improved company's reputation and positive image in markets served.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Negotiated product sales and trade-in deals for maximum profit.
- Resolved customer complaints regarding sales and service.
- Maintained relationships and followed up with customers.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Supported sales team members to drive growth and development.
- Recovered lost funds from duplicate leads from various lead sources.
- Improved time response for Internet leads by thirty five minutes on average.
Education
Fair Haven Union High SchoolFair Haven, Vermont
High School Diploma
06.2011
Castleton State UniversityCastleton, Vermont
Some College (No Degree) from Business
Skills
- Professional and Courteous
- Strong Communication
- Sales Techniques
- Team Building
- Administration and Reporting
- Onboarding and Orientation
- Social Media and Content Creation
Timeline
Manager
Tumalo Farm Stand
05.2022 - 10.2022
Assistant Manager - Finance & Accounts
Time Auto Group
10.2021 - 04.2022
Automotive Finance Manager
Rutland Subaru
02.2019 - 05.2020
Internet Sales/Marketing Manager
Rutland Audi/Volkswagen
10.2015 - 02.2019
Fair Haven Union High School
High School Diploma
Castleton State University
Some College (No Degree) from Business
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