COURTNEY HEARD
Glen Allen,Virginia
Summary
Experienced in providing excellent administrative support and promoting effective team collaboration. Utilizing strong organizational skills to efficiently manage tasks and contribute to project goal achievement. Proficient in employing communication techniques to create a productive work environment. Skilled at streamlining processes and ensuring smooth operations for optimal efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
PHIL, Inc.
10.2024 - Current
- Data Entry of prescriptions and clarifications from a fax queue
- Entering tickets in Zendesk for insurance verification
- Updating patient data in OPS Dashboard
- Verifying prescription data in ERX system
Program Administration Specialist
Virginia Department of Corrections
11.2021 - 11.2024
- Collaborate with healthcare providers and pharmacists to support medication management and issue resolution
- Review and verify medical documentation for accuracy and compliance
- Develop training materials and assist in staff education to improve operational efficiency
- Troubleshoot and resolve operational challenges related to pharmacy and healthcare processes
- Maintain accurate pharmacy-related data and records for regulatory compliance
- Facilitate communication between prescribers, pharmacists, and nursing staff to resolve medication concerns efficiently
Customer Service & Technical Support Representative
Explore Learning / Robert Half Temp Agency
06.2021 - 11.2021
- Provided customer service and troubleshooting support for pharmacy software systems
- Assisted clients with issue resolution, ensuring seamless service and compliance
- Maintained accurate customer records and documented solutions for recurring issues
Lead Certified Pharmacy Technician
Option Care
05.2008 - 05.2021
- Processed and verified prescriptions while ensuring compliance with state and federal regulations
- Assisted in resolving insurance claims and third-party payer issues efficiently
- Trained and mentored new pharmacy technicians to enhance team performance
- Managed inventory levels, reducing waste and ensuring optimal stock control
- Maintained compliance with HIPAA, USP 797 standards, and other regulatory requirements
- Coordinated workflow processes to improve pharmacy operations and patient satisfaction
Education
PTCB
General Studies -
Hermitage High School
06.1996
Skills
- Conflict resolution
- Customer service expertise
- Precision in documentation
- Workflow optimization
- Effective teamwork across functions
- Problem-solving skills
- Online technical support
- Proficient in Microsoft Excel
- Strong verbal communication
Certification
- Commonwealth of Virginia Department of Health Professionals Pharmacy Technician License
- PTCB National Certification
- Virginia State Pharmacy Technician Certification
Accomplishments
- Developed and implemented training programs to improve operational efficiency.
- Led process improvements to enhance pharmacy workflow and service delivery.
- Successfully managed high-priority projects, ensuring timely issue resolution.
Timeline
Pharmacy Technician
PHIL, Inc.
10.2024 - Current
Program Administration Specialist
Virginia Department of Corrections
11.2021 - 11.2024
Customer Service & Technical Support Representative
Explore Learning / Robert Half Temp Agency
06.2021 - 11.2021
Lead Certified Pharmacy Technician
Option Care
05.2008 - 05.2021
PTCB
General Studies -
Hermitage High School
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