Courtney Henderson
Grenada,MS
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lendnation
Grenada, USA
10.2022 - Current
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Collected deposits or payments and arranged for billing.
- Developed strong customer relationships to encourage repeat business.
Key Holder/Sales Lead
Dollar General
Grenada, USA
08.2020 - 09.2023
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Ensured store was opened and closed in a timely manner according to company policies.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Handled customer inquiries and complaints with professionalism and patience.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
2nd Assistant Manager
Citi Trends
Grenada, USA
12.2021 - 05.2022
- Monitored cash register transactions to ensure accuracy of funds.
- Coordinated promotional activities such as special sales, contests, and displays.
- Inspected merchandise on display to ensure quality standards were met.
- Identified areas needing improvement in store operations and developed solutions accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established procedures for receiving, stocking, and displaying merchandise.
- Resolved customer complaints in an effective manner.
- Completed day-to-day duties accurately and efficiently.
Education
Health Care Assistant -
Holmes Community College
Grenada, MS05-2025
Community College in Medical Technology -
Holmes Community College
Grenada, MS05.2023
High School Diploma -
Grenada High School
Grenada, MS05.2014
Skills
- Freight Experience
- Assistant Manager Experience
- Cash Handling
- Cleaning Experience
- Retail Sales
- Account updating
- Account management
- Retail sales customer service
- Key holder experience
- Money handling
Certification
Business Tech Certificate, 05/01/23, Present
Health Care Assistant , 12/12/24
Timeline
Customer Service Representative
Lendnation
10.2022 - Current
2nd Assistant Manager
Citi Trends
12.2021 - 05.2022
Key Holder/Sales Lead
Dollar General
08.2020 - 09.2023
Health Care Assistant -
Holmes Community College
Community College in Medical Technology -
Holmes Community College
High School Diploma -
Grenada High School