Courtney Hernandez
Hartford
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Minnehaha County Sheriffs Office
2024.06 - Current
- Ensure safety and security in correctional facility. Maintain order, supervise inmates, and enforce regulations. Conduct regular patrols and inspections.
- Work closely with interdisciplinary team to implement rehabilitation programs. Foster positive relationships with inmates to promote behavior change.
- Meticulously document incidents, maintain accurate records, and prepare comprehensive reports. Conduct thorough searches to prevent contraband entry.
- Provide guidance and support to inmates during crisis situations. Facilitate conflict resolution and promote a safe environment for all individuals.
- Enhance facility safety through rigorous patrols and inmate supervision. Implement rehabilitation programs, fostering positive change. Maintain meticulous records and reports.
Owner/ Bartender
Office Bar
2020.04 - 2024.10
- Boosted customer base by 30% via innovative marketing strategies
- Implemented a visionary approach to adapt to market changes
- Managed daily operations as the owner and bartender
- Identified and resolved operational challenges for enhanced efficiency
- Boosted revenue by innovatively expanding service offerings
- Cultivated a vibrant bar atmosphere that boosted evening sales.
Receptionist
Puthoff Insurance
2018.03 - 2022.01
- Managed front desk operations at Puthoff Insurance
- Provided excellent customer service
- Organized and maintained records
- Resolved client issues effectively
- Provided exceptional client service, fostering a welcoming and supportive environment.
Insurance Agent
Puthoff Insurance
2018.03 - 2021.01
- Managed a diverse portfolio of insurance policies
- Assisted clients in understanding and selecting the best insurance plans
- Cultivated relationships with clients to understand their needs and provide tailored solutions
- Successfully resolved complex client issues, enhancing customer satisfaction
- Boosted client retention by providing customized insurance solutions.
Education
High School -
Waverly High School
Waverly, South Dakota01.2009
Skills
- Customer Service, Operations Management, Marketing, Problem Solving, Client Relations, Insurance, Bartending, Business Management
- First aid training
- De-escalation techniques
- Restraint techniques
- Weapons training
- Prisoner transport
ADDITIONAL INFORMATION
- INTERNSHIP
- Jailer
- Codington County Jail, Watertown SD
- 2008 - 2009
Timeline
Correctional Officer
Minnehaha County Sheriffs Office
2024.06 - Current
Owner/ Bartender
Office Bar
2020.04 - 2024.10
Receptionist
Puthoff Insurance
2018.03 - 2022.01
Insurance Agent
Puthoff Insurance
2018.03 - 2021.01
High School -
Waverly High School