Courtney Hoelscher
Kenmore
Summary
Dynamic and results driven professional with extensive experience in leadership, team management and client centered services. Proven ability to lead diverse teams, foster positive workplace cultures, and drive operational excellence while maintaining a strong commitment to service and community impact. Recognized for exceptional communication, staff development problem solving, organizational skills, with a passion for mentoring others and helping individuals achieve their goals. Dedicated to continuous growth, professional excellence, and pursing new opportunities to make a meaningful contribution while leading teams toward success.
Overview
24
24
years of professional experience
Work History
Lead Residential Coodinator
Buffalo City Mission
Buffalo, NY
06.2024 - Current
- Coordinated resident intake processes, ensuring smooth transitions into support programs.
- Developed individualized service plans in collaboration with residents and support staff.
- Facilitated workshops on life skills, enhancing resident engagement and personal development.
- Managed daily operations of residential facilities, maintaining high standards of safety and cleanliness.
- Oversee daily shelter operations, including client intake, room assignments, and incident response coordination.
- Supervise and support a team of residential coordinators to ensure consistent delivery of client services and compliance with shelter policies and procedures.
- Collaborate with case management, medical providers, security and external agencies to coordinate comprehensive client care.
Laborer
Center For Employment Opportunity
Buffalo, NY
01.2025 - 06.2025
- Maintained a clean and organized work environment for safety compliance.
- Assisted in loading and unloading materials to optimize workflow.
- Followed safety protocols to minimize risks during operations.
- Supported training of new staff on operational procedures and safety measures.
- Loaded, unloaded, and moved material to and from storage and production areas.
Teaching Assistant
The State of New York
Albion, NY
12.2023 - 12.2024
- Facilitated teaching GED and life skills classes of 15-17 individuals at a time, successfully helping them to pass their final exam.
- Managed classroom behavior effectively, creating a positive learning atmosphere conductive to academic success.
- Provided additional support for students with special needs, ensuring they received appropriate accomodations and resources.
- Graded assignments and provided constructive feedback to promote student improvement.
- Assisted in developing and implementing lesson plans to enhance student engagement.
- Helped students develop diligent study habits and strategies to achieve successful outcomes.
Hospice Certified Nursing Assistant
Northgate Medical Facility
North Tonawanda, NY
01.2018 - 02.2021
- Provided compassionate care to patients, ensuring comfort and dignity during end-of-life transitions.
- Assisted with daily living activities, including bathing, grooming, and feeding, tailored to individual patient needs.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans for hospice patients.
- Maintained accurate documentation of patient care services and observations in compliance with facility protocols.
- Monitored vital signs and reported changes in patient condition to nursing staff, ensuring timely medical intervention when necessary.
Manager
Hoelscher Meats
Buffalo, NY
03.2002 - 10.2019
- Implemented process improvements that enhanced workflow and reduced operational downtime.
- Trained and mentored team members to improve skills and foster a collaborative work environment.
- Collaborated with suppliers to negotiate contracts that improved cost efficiency and service delivery.
- Oversaw compliance with health regulations, ensuring safety standards were consistently met across operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Laboratory Phlebotomist Technician
Catholic Health System
Buffalo, NY
01.2010 - 10.2014
- Performed venipuncture and properly labeled, handled and transported specimens to the laboratory for processing.
- Processed and prepared clinical specimens for diagnostic testing in the laboratory setting.
- Streamlined testing processes with proper centrifugation techniques, resulting in faster turnaround times for test results delivery to physicians.
- Contributed to positive patient experiences by providing clear explanations of the phlebotomy process and addressing any concerns or questions proactively.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Trained new staff on phlebotomy techniques and best practices for patient interaction.
- Maintained compliance with safety protocols and infection control standards during all procedures.
Education
Certified Phlebotomist -
Trocaire College
BuffaloSkills
- Resident relations
- Advocacy
- Delegation
- Goal oriented
- Staff management
- Training and mentoring
- Patient care
- Scheduling
- Intake
- Assessment
- De-escalation
- Crisis-management
Timeline
Laborer
Center For Employment Opportunity
01.2025 - 06.2025
Lead Residential Coodinator
Buffalo City Mission
06.2024 - Current
Teaching Assistant
The State of New York
12.2023 - 12.2024
Hospice Certified Nursing Assistant
Northgate Medical Facility
01.2018 - 02.2021
Laboratory Phlebotomist Technician
Catholic Health System
01.2010 - 10.2014
Manager
Hoelscher Meats
03.2002 - 10.2019
Certified Phlebotomist -
Trocaire College