Courtney Hofferber
Virginia Beach,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in public communication and successful at learning important regulations. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Server
Pirates Cove Restaurant
Chesapeake , VA
07.2018 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic full service restaurant while maintaining calm, professional demeanor.
Environmental Health Specialist Sr.
Virginia Department Of Health
Virginia Beach , VA
06.2017 - Current
- Provided continuous improvement initiatives within environmental health, safety and sanitation areas.
- Compiled reports and educated operators.
- Investigated incidents affecting the public health.
- Investigated complaints and expediently resolved concerns.
- Performed inspections for restaurants, hotels, pools, personal service facilities and special events.
- Served as technical consultant on state and city regulations to maintain compliance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Reviewed and approved development, design and execution of new facility plans.
Education
Bachelor of Science - Health Sciences- Administrative Concentration
Old Dominion University
Norfolk, VA05.2014
Skills
- Customer Service and Rapport
- Able to Lift 50 Pounds
- Multi Task in a Fast-Paced Environment
- Complaint Investigations
- Special Events
- Corrective Actions
- Public Health and Safety
- Government Regulations and Policies
Timeline
Server
Pirates Cove Restaurant
07.2018 - Current
Environmental Health Specialist Sr.
Virginia Department Of Health
06.2017 - Current
Bachelor of Science - Health Sciences- Administrative Concentration
Old Dominion University
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