Courtney Hoffman
Newark,Delaware
Summary
Highly skilled and motivated graduate knowledgeable about team management, customer satiation and analytical problem-solving. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
12
12
years of professional experience
Work History
BARTENDER
Buffalo Wild Wings
01.2012 - Current
- Demonstrated exceptional customer service skills by greeting and engaging with patrons, ensuring a memorable and enjoyable experience at all times
- Implemented efficient bar management techniques, including inventory control, stock rotation, and ordering, reducing waste and improving cost-effectiveness of operations
- Collaborated with a team of mangers, servers, and kitchen staff to ensure seamless coordination and excellent customer service during high-volume events and special occasions.
SHIFT MANAGER
Buffalo Wild Wings
01.2016 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Bachelor of Science - Marketing
Wilmington University
Wilmington, DE05.2022
High School Diploma -
Garnet Valley High School
Garnet Valley, PA06.2011
Skills
- Strong Communication
- Design Thinking
- MS Word, PowerPoint Proficient
- Problem-Solving Abilities
- Positive Behavior Modeling
- Project Management Tools
- Team Collaboration
- Quality Assurance
- Staff Development
Timeline
SHIFT MANAGER
Buffalo Wild Wings
01.2016 - Current
BARTENDER
Buffalo Wild Wings
01.2012 - Current
Bachelor of Science - Marketing
Wilmington University
High School Diploma -
Garnet Valley High School
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