Courtney Holt
Wynona
Summary
I am a dedicated, loyal, self-driven employee with phenomenal leadership, planning and organizational skills. Success, consistency, growth, and reaching goals are incredibly important to me. Due to spending the last 5 years focusing on raising my children, there is an obvious gap in my resume. Despite that, I am now ready, able, and determined to hit the ground running in a new career path!
Overview
6
6
years of professional experience
Work History
Manager
Buffalo Wild Wings
02.2019 - 02.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Buffalo Wild Wings
08.2014 - 02.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Medical Assisting -
Central Technology Center - Drumright
Drumright, OK05.2014
High School Diploma -
Hominy High School
Hominy, OK05.2014
Skills
- Workforce Management
- Strategic Planning
- Policy Implementation
- Schedule Preparation
- Team Leadership
- Verbal and Written Communication
- Time Management
- Customer Relationship Management (CRM)
- Organizational Skills
- Problem Solving
Timeline
Manager
Buffalo Wild Wings
02.2019 - 02.2020
Server
Buffalo Wild Wings
08.2014 - 02.2019
Medical Assisting -
Central Technology Center - Drumright
High School Diploma -
Hominy High School
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