Courtney J. Holliday

• Managed day-to-day restaurant operations, overseeing a team of staff members to ensure smooth and efficient service.

• Assisted with scheduling to ensure proper staffing levels during peak hours.

• Trained and mentored new staff, improving performance and customer service.

• Prepared recipes and ensured the consistency and quality of food items, adhering to company standards.

• Monitored the proper use of fryers and other kitchen equipment, ensuring safety protocols were followed and reducing equipment malfunctions.

• Managed inventory and placed orders to ensure that supplies were always stocked, reducing waste and ensuring smooth operations.

• Developed and implemented strategies to improve customer service, increasing customer satisfaction and repeat business.

• Handled cash management, including balancing registers, completing daily financial reports, and making bank deposits.

• Led and maintained high standards of food safety, cleanliness, and overall store presentation.

• Supervised and trained crew members, ensuring high-quality service and efficient shift operations.

• Handled customer complaints professionally, ensuring customer satisfaction and retention.

• Managed daily operational tasks, including opening and closing procedures, inventory checks, and ensuring compliance with health and safety regulations.

• Ensured smooth team operations and high morale, promoting a positive work environment.

• Provided excellent customer service in a fast-paced restaurant environment, ensuring timely and accurate orders.

• Maintained cleanliness and organization of workstations, adhering to health and safety regulations.

• Assisted with food preparation, ensuring quality standards and fast service.

• Worked collaboratively with team members to meet and exceed customer expectations.