Courtney Johnson
Olive Branch,MS
Summary
Detail-oriented Data Center Technician with experience assembling, commissioning, troubleshooting, and maintaining mission-critical server infrastructure. Skilled in electromechanical systems, actuator wiring, hardware diagnostics, and technical problem solving within fast-paced production environments. Proven ability to improve operational efficiency while maintaining high quality standards. Backed by hands-on IT support experience, strong customer service skills, and ongoing education in Information Technology.
Professional Experience
Overview
10
10
years of professional experience
Work History
Data Hall Technician - Electrical Support
XAI
Memphis, TN
05.2025 - Current
- Assemble and commission enterprise server systems and liquid-cooled infrastructure for high-density AI data center deployments.
- Install, troubleshoot, and repair liquid-cooled rear door heat exchanger systems, ensuring reliable thermal management and system performance.
- Wire, test, and verify electromechanical actuators and associated electrical components according to engineering specifications.
- Install, maintain, and replace Cooling Management System (CMS) components while ensuring proper operation of liquid cooling systems.
- Diagnose mechanical, electrical, and cooling system issues using systematic troubleshooting techniques to minimize downtime and improve reliability.
Computer Repair Technician
FedEx
07.2024 - 03.2025
- Diagnose and repair computer hardware in a fast-paced logistics environment
- Installed, configured, and updated operating systems, software, and business applications on new and existing devices.
- Contributed to improving the team's repair completion rate from 89% to 98% through efficient troubleshooting and repair processes.
- Demonstrated strong analytical skills and attention to detail in technical support
- Provided technical support by troubleshooting hardware and software issues while maintaining a high level of accuracy and attention to detail.
Dangerous Goods Agent
FedEx
10.2022 - 10.2023
- Processed and verified hazardous materials shipments in compliance with DOT, FAA, and company safety regulations
- Reviewed shipping documentation to ensure accuracy, regulatory compliance, and proper handling procedures.
- Maintained accurate records and entered shipment data with a high degree of precision.
- Prioritized multiple time-sensitive tasks while maintaining accuracy in a fast-paced logistics environment.
Store Manager
Southern Hands Family Dining
04.2016 - 12.2022
- Supervised daily front-of-house and back-of-house operations to ensure efficient service and smooth restaurant operations.
- Recruited, trained, and mentored new employees on customer service, food safety, and operational procedures.
- Created and managed employee schedules to maintain appropriate staffing levels while controlling labor costs.
- Resolved customer concerns professionally, consistently maintaining a high level of customer satisfaction.
Education
Information Technology
BloomTech
07-2026
IT Support, Information Technology
Google
07-2026
Information Technology
University of Memphis
05-2022
Skills
- Analytical observation
- Solution oriented
- Organizational skills
- Customer service oriented
- Communication skills
- Detail oriented
- Digital Arts & Design
- JavaScript, HTML, & CSS
- React, NodeJs, & AXIOS
- SQL
- Consistent and accurate typing speed
Timeline
Data Hall Technician - Electrical Support
XAI
05.2025 - Current
Computer Repair Technician
FedEx
07.2024 - 03.2025
Dangerous Goods Agent
FedEx
10.2022 - 10.2023
Store Manager
Southern Hands Family Dining
04.2016 - 12.2022
Information Technology
BloomTech
IT Support, Information Technology
Google
Information Technology
University of Memphis