Courtney Keiser
Dutch Bros
CROWLEY,TX
4
years of professional experience
Results-driven coffee shop manager with expertise in workflow management, inventory optimization, and staff training. Proven ability to cultivate a positive work environment while implementing cost-saving measures to enhance customer satisfaction and operational efficiency. Looking to expand on my abilities to grow with a company while increasing productivity and growth of the company. Also, looking for a company to invest in growing my abilities to better serve the business unit to put me in a position to grow within the company while becoming more of a asset.
Work History
Barista
4 Months- Delivered exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Prepared high-quality beverages following established recipes and customer preferences.
- Operated espresso machines and other equipment to ensure optimal performance and safety.
- Maintained cleanliness of workstations, ensuring adherence to health and safety regulations.
- Assisted in managing inventory by restocking supplies and monitoring product freshness.
- Collaborated with team members to streamline service during peak hours, enhancing efficiency.
- Adapted quickly to changing menu items and seasonal promotions, providing knowledgeable recommendations.
Assistant Horse Trainer
10 Months- Monitored horse health and behavior, reporting any concerns to lead trainers promptly.
- Assisted with daily training routines for horses, ensuring adherence to safety protocols.
- Developed and implemented feeding schedules tailored to individual horse needs.
- Collaborated with team members to maintain clean and organized training facilities.
- Engaged in ongoing educational opportunities related to equine care and training techniques.
- Adapted training methods based on horse performance, demonstrating flexibility in approach.
- Provided hands-on guidance during training sessions, correcting any issues with gait or posture as necessary to optimize performance.
- Gained valuable insights into equine behavior and psychology through ongoing professional development opportunities such as conferences, workshops, and seminars.
- Identified areas of improvement in each horse''s form and technique, implementing targeted exercises to address weaknesses.
Coffee Shop Manager
11 Months- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored staff on beverage preparation and customer engagement techniques.
- Developed team schedules to align staffing with peak business hours and enhance service efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Fostered a positive work environment, promoting teamwork and employee morale among staff members.
- Conducted regular performance evaluations to provide constructive feedback and support professional growth.
- Set up daily drawers, verified totals and prepared cash deposits.
- Streamlined inventory management for optimized stock levels and reduced waste.
- Administered payroll and maintained employee records.
- Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
- Organized staff meetings to address any concerns, share updates, and foster open communication among team members.
- Implemented quality control measures to maintain consistency in product offerings across multiple locations.
- Fostered a culture of excellent customer service, resulting in increased repeat business.
- Implemented cost-saving measures in purchasing practices without sacrificing product quality or customer satisfaction.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Inspected coffee shop regularly for safety, health code, or maintenance concerns.
- Recruited, hired and trained baristas to handle workload with quality service.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Boosted productivity by creating efficient shift schedules that maximized staff coverage during peak hours.
Education
High School Diploma
Skills
Customer service
Cash management
POS system operation
Inventory management
Hospitality expertise
Adaptability
Efficient service
Time management
Multitasking skills
Problem-solving
Team collaboration
Decision-making
Attention to detail
Opening and closing
Front counter maintenance
Workflow management
Performance improvement
Employee onboarding
Conflict resolution
Active listener
Clear communication
Verbal and written communication
Leadership skills
Team player
Opening and closing
Collaboration
Reliability
Hospitality and professionalism
Adaptive and creative
Mathematical calculations
Reliability
Hospitality and professionalism
Making Schedules
and organizing meetings
Timeline
Barista
Dutch Bros
01.2026 - 05.2026Read More
Assistant Horse Trainer
Valley View Ranch
02.2025 - 12.2025Read More
Coffee Shop Manager
Dutch Bros
10.2022 - 09.2023Read More
Penn Foster Career School
High School Diploma
Read More