Courtney Kersey
Louisville,Kentucky
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Substitute Teacher, K-12
JCPS And BCPS
08.2008 - 09.2020
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Increased parent involvement in the educational process through regular communication and collaboration on student progress.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Collaborated with colleagues to design interdisciplinary lesson plans, promoting cross-curricular connections for students.
- Evaluated student performance regularly using formative assessments, adjusting instruction accordingly to meet diverse learning needs.
- Supported English language learners by adapting instructional strategies and materials to meet their unique needs within the mainstream classroom setting.
Customer Service Beneficiary Representative
Humana Military
01.2006 - 07.2008
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
Education
Master of Arts - Secondary Education
Grand Canyon University
Phoenix, AZ05.2008
Bachelor of Arts - Spanish
University of Southern Indiana
Evansville05.2000
Skills
- Multi-Subject Instruction
- Interpersonal skills
- Time management
- Artistic expression
- Positive reinforcement
- Technology integration
- Data Collection
- Product Knowledge
- Complaint Resolution
- Information Security
- Data Entry
Timeline
Substitute Teacher, K-12
JCPS And BCPS
08.2008 - 09.2020
Customer Service Beneficiary Representative
Humana Military
01.2006 - 07.2008
Master of Arts - Secondary Education
Grand Canyon University
Bachelor of Arts - Spanish
University of Southern Indiana
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