Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Kershaw

Orlando,FL

Summary

Compassionate and dependable professional with a background in insurance, now transitioning to healthcare. Strong communication and client support skills. Currently seeking CNA certification and pursuing nursing school. Passion for elder care and hands-on patient support. Eager to bring empathy, attention to detail, and a service-oriented mindset to future role in healthcare.

Overview

4
4
years of professional experience

Work History

Telesales Insurance Agent

Health Insurance Associates
06.2024 - 04.2025
  • Achieved sales targets consistently by utilizing persuasive selling techniques and comprehensive product knowledge.
  • Handled high call volumes daily while maintaining a professional demeanor and positive attitude toward each client interaction.

Independent Insurance Broker

USHealth Advisors
01.2024 - 04.2024
  • Extensive knowledge of insurance products and coverage options, tailoring recommendations to best meet clients' individual needs.
  • Proven ability to build and maintain strong relationships with clients, providing exceptional customer service and earning their trust and loyalty.

Telesales Insurance Agent

Everise
08.2023 - 12.2023
  • Provided personalized guidance and information to clients about Medicare plans to help them make informed decisions based on their individual needs.
  • Maintained accurate records of client interactions and sales activities in CRM system for tracking and reporting purposes.

Sales Associate

Cracker Barrel Old Country Store
10.2022 - 06.2023
  • Assisted customers in finding products and providing recommendations based on their needs and preferences.
  • Maintained a clean and organized store environment, including restocking shelves and arranging displays.

Cashier/Cook

Purple Ocean Superfood Bar
04.2022 - 09.2022
  • Managed inventory by restocking supplies, rotating items to ensure freshness, and placing orders as needed.
  • Efficiently processed customer transactions using POS system in a fast-paced environment.

Sales Associate

South Beach Tanning Company
10.2021 - 01.2022
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

2-15 Insurance License -

Life, Health And Annuity Agent License
Orlando, FL
08.2023

High School Diploma -

Penn Foster
Online
11.2021

Skills

  • Sales Expertise
  • Guest Satisfaction
  • Food and Beverage Service
  • Computer skills
  • Time management

Timeline

Telesales Insurance Agent

Health Insurance Associates
06.2024 - 04.2025

Independent Insurance Broker

USHealth Advisors
01.2024 - 04.2024

Telesales Insurance Agent

Everise
08.2023 - 12.2023

Sales Associate

Cracker Barrel Old Country Store
10.2022 - 06.2023

Cashier/Cook

Purple Ocean Superfood Bar
04.2022 - 09.2022

Sales Associate

South Beach Tanning Company
10.2021 - 01.2022

2-15 Insurance License -

Life, Health And Annuity Agent License

High School Diploma -

Penn Foster

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Courtney Kershaw