Courtney Kilgour Reeves
Fayetteville,GA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
Work History
Service Project Coordinator
Lowe's
Indianapolis, IN (remote)
06.2025 - Current
- Monitored timelines and deadlines across 20+ concurrent projects, optimizing workflows to maintain SLA compliance and minimize delays.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Managed project schedules and budgets, tracking hours and expenses to ensure on-time and cost-controlled delivery.
- Navigated frequent process changes in a high-volume environment, using coaching and feedback to improve efficiency and effectiveness.
Customer Project Coordinator
The Home Depot
Atlanta, GA
11.2024 - 06.2025
- Managed 30+ installation projects across 3 departments, ensuring seamless execution and maintaining 83.5%+ customer satisfaction.
- Address customer-facing issues promptly, enhancing the overall client experience.
- Coordinated customer schedules and proactively resolved issues, helping maintain 83.5% CSAT while achieving 95% on-time delivery.
- Supported customers by addressing day-to-day challenges early, preventing delays and maintaining on-time delivery.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Responded to requests for information on materials to inquiring parties.
Order Fulfillment Coordinator
Home Depot
Fayetteville, GA
12.2023 - 11.2024
- Facilitate product allocation for online orders, ensuring efficient distribution and timely completion of customer requests.
- Led a team of 4 to reorganize inventory, reducing product retrieval time by 70% and maintaining a structured, efficient environment..
- Ensure prompt and careful product delivery, focusing on maintaining product condition and meeting established timelines to enhance customer satisfaction.
- Ensured timely delivery across all assignments, achieving a 95% on time completion rate.
- Monitored progress of tasks to provide feedback for improvement.
- Trained a team of four employees on efficient, standardized processes to reduce errors and save time for deliveries.
Project Team Lead
Viral Solutions
Atlanta, GA
07.2022 - 07.2023
- Managed client interactions, maintaining high satisfaction levels with key educational partners.
- Revised and implemented health safety measures, ensuring continuous service delivery during critical periods.
- Collaborated with technical support to resolve system issues and mentored new staff to uphold standards of accuracy and quality.
- Led a team of four or more members to administer healthcare tests at multiple locations with 50 or more people on a daily basis, ensuring accuracy, efficiency, and consistent procedures.
- Fostered a collaborative team environment to enhance productivity and morale.
- Provided onsite guidance and training to new team members to ensure compliance with protocols.
Assistant Marketing Coordinator
The Show Team Realty
Atlanta, GA
04.2021 - 07.2022
- Developed and executed a digital content strategy that increased social media engagement, resulting in a 40% growth in the follower base over two months.
- Collaborated with multiple departments to improve website user experience and maintain consistent brand representation online.
- Managed budget and project timelines, achieving cost efficiencies of over $5,000 through successful supplier negotiations.
International/Domestic Travel Coordinator
BCD Travel
Atlanta, GA
03.2017 - 01.2021
- Managed client communications using Salesforce, ensuring personalized and efficient service tailored to diverse customer needs.
- Resolved travel related client issues, achieving a 95% FCR and maintaining a customer satisfaction score of 4.8/5 through timely and effective solutions.
- Assisted in complying with necessary travel regulations, supporting a variety of client projects with adaptability and versatility.
- Proficiency in dual GDS databases to effectively resolve complex customer issues and enhance service quality.
- Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
Education
Bachelor of Arts - Communications
Clark Atlanta University
Atlanta, GA05.2009
Skills
- Customer Service
- Problem Solving
- Verbal & Written Communication
- Performance monitoring
- Forecasting
- Budget coordination
- Microsoft Office Suite
- Email Management
- Salesforce
- Multitasking Abilities
- Interpersonal Communication
- Conflict Resolution
- Schedule Coordination
- Data Management
- Analytical and Critical Thinking
- Time Management
- Team Collaboration
- Communication
- Adaptability
- Project Coordination
Accomplishments
- Met and exceeded KPIs through accurate, efficient completion of daily operational tasks.
- Consistently delivered on SLAs while optimizing team metrics and operational efficiency.
- Documented and resolved complex project and customer issues, reducing delays and supporting consistent on-time project delivery.
- Adapted quickly to evolving processes in a fast-paced environment while incorporating coaching and feedback to improve performance.
- Supported continuous improvement efforts by providing feedback on processes and participating in training and team initiatives.
Timeline
Service Project Coordinator
Lowe's
06.2025 - Current
Customer Project Coordinator
The Home Depot
11.2024 - 06.2025
Order Fulfillment Coordinator
Home Depot
12.2023 - 11.2024
Project Team Lead
Viral Solutions
07.2022 - 07.2023
Assistant Marketing Coordinator
The Show Team Realty
04.2021 - 07.2022
International/Domestic Travel Coordinator
BCD Travel
03.2017 - 01.2021
Bachelor of Arts - Communications
Clark Atlanta University