Courtney King
Hofbrauhaus Columbus
Lancaster,OH
17
years of professional experience
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Reliable team player and adaptable to changing needs, showcasing skills and customer interaction.
Offering strong interpersonal skills and willingness to learn and grow in customer service roles. Brings understanding of customer needs and conflict resolution, ensuring smooth and pleasant customer experience. Ready to use and develop communication and problem-solving skills.
Work History
Bartender
1 Year- Crafted custom cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area for efficient operations.
- Trained new staff on drink preparation and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Provided exceptional customer service, resolving issues promptly to maintain loyalty.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions.
- Collaborated with kitchen staff to coordinate food and beverage pairings effectively.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender
2 Years- Prepared and served a variety of cocktails, beers, and wines to customers in a busy bar setting.
- Maintained cleanliness and order in the bar area while following health and safety protocols.
- Processed cash transactions and managed payments using the POS system accurately.
- Provided friendly customer service by engaging with patrons and anticipating their needs.
- Assisted in training new bartenders on drink preparation, customer service, and POS operation.
Server/Bartender
5 Years 10 Months- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Restocked non perishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing all silverware.
- Operated POS terminals to input orders, split bills and calculate totals.
- Check patrons’ identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Managed closing duties, including restocking items and reconciling cash drawer.
Server/Bartender
2 Years 7 Months- Checked Patrons’ identification to ensure minimum age requirements for consumption of alcohol.
- Interacted pleasantly with customers and warmly greeted patrons upon entrance.
- Used effective methods to quickly resolve issues among customers.
- Processed over 50 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Operated cash register and POS system for transactions and made proper change for cash transactions.
- Managed closing duties, including restocking items and reconciling cash drawer.
Server
6 Months- Easily establish rapport with people of all ages, cultures, and beliefs
- With 6 years of experience, developed a strategy for making quick decisions under high stress conditions, maintaining composure while prioritizing and orchestrating the many job functions
- Strong communication, motivation, team building, liaison, and leadership skills
- Work effectively with customers-able to identify needs, tactfully answer questions, sell products and services, and solve problems
- Respected for ability to communicate with all levels involved in delivering product to market
Manager
3 Years 8 Months- Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations
- Developed solutions as part of quality management team
- Developed business and strategic plans
- Experienced manager with excellent team abilities
- Established efficient office procedures, record-keeping, and invoicing systems
- Effective written and verbal abilities
- Hard-working, goal-oriented, perfectionist, and a team player
- Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies
- Trained new employees
Kitchen employee
1 Year 7 Months- Quickly established rapport with customers
- Trained new employees
- Work effectively with customers-able to identify needs, tactfully answer questions, sell products and services, and solve problems
Education
General
Skills
Upselling
Bartending
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Customer service expertise
Payment processing
Staff management
Additional Information
- Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.
- Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.
- Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work.
- Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.
- Skills
- Office assistant for all four years of high school.
- Customer Service
- Filing System Organization and Maintenance
- Record Keeping
- Word Processing/Document Presentations
- Office Equipment
- Supervision
- Office Administration
- Scheduling
- Acquired phone calls
Timeline
Bartender
Hofbrauhaus Columbus
08.2025 - CurrentRead More
Bartender
Roosters Wings
08.2023 - 08.2025Read More
Server/Bartender
Texas Roadhouse
10.2017 - 08.2023Read More
Server/Bartender
Pizza Cottage
03.2015 - 10.2017Read More
Server
Red Lobster
11.2014 - 05.2015Read More
Manager
Pizza Cottage
03.2011 - 11.2014Read More
Kitchen employee
Donatos
08.2009 - 03.2011Read More
Berne Union High School
General
Read More