NAIHELY MUNIZ
Orlando
Summary
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
6
6
years of professional experience
Work History
Bartender
PBR
Orlando
01.2026 - Current
- Prepared and served a variety of cocktails and beverages.
- Guided customers in drink selections and menu recommendations to enhance satisfaction.
- Greeted customers and provided excellent customer service.
- Interacted with customers to create a welcoming and enjoyable atmosphere.
- Handled cash transactions and processed payments efficiently.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Addressed customer complaints professionally to maintain service quality.
- Trained new bartenders on standard operating procedures.
- Provided drink suggestions to customers based on their preferences.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Bar Louie
11.2024 - 05.2026
- As a bartender at Bar Louie, I delivered exceptional guest experiences in a fast-paced gastrobar environment.
- Crafted and served Bar Louie's signature cocktails, beers, wines, and classic mixed drinks with accuracy and speed.
- Driving sales through suggestive selling of specialty cocktails, food pairings, and promotional offerings.
- Increased sales through effective suggestive selling of specialty cocktails, food pairings, and promotional offerings.
- Managing cash and credit transactions, opening and closing tabs, and ensuring responsible alcohol service.
- Maintaining a clean, stocked, and organized bar while adhering to safety and sanitation standards.
- Coordinated with servers, barbacks, and kitchen staff to ensure seamless service during high-volume shifts.
- Sales/upselling
- Team Collaboration
Bartender
Azteca D'Oro
09.2023 - 12.2024
- As a bartender at Azteca D'Oro, I provided high-quality service in a lively, family-style Mexican restaurant and bar setting.
- Prepared and served specialty margaritas, tequilas, cocktails, beer, and wine with accuracy and consistency.
- Delivered excellent guest service by greeting customers, answering questions about drink and food menu, and creating welcoming atmosphere.
- Upsold premium tequilas, specialty cocktails, and appetizers to enhance guest experience and increase sales.
- Managing tabs, cash handling, and credit card transactions efficiently and responsibly.
- Ensuring responsible alcohol service and maintaining compliance with safety and sanitation standards.
- Maintained fully stocked, clean, and organized bar while collaborating effectively with servers, barbacks, and kitchen staff.
- Upselling
- Multitasking
- Teamwork
- Cultural hospitality
Bartender
Bobby's Garage Bar
08.2021 - 06.2023
- As a bartender at Bobby's Garage Bar, I delivered fast, friendly service in a lively neighborhood bar environment.
- Prepared and served cocktails, draft and bottled beer, shots, and specialty drinks with accuracy and consistency.
- Greeting guests warmly, creating a fun and welcoming atmosphere, and building rapport with regulars.
- Upselling premium liquors, shots, and bar specials to maximize sales.
- Managing tabs, cash handling, and credit card transactions efficiently and responsibly.
- Maintaining a clean, stocked, and organized bar while ensuring compliance with alcohol service laws.
- Collaborated with barbacks, servers, and security staff to streamline service and maintain efficiency during high-volume nights.
- Assisted in setting up promotions, live music nights, and special events that enhanced guest experience and encouraged repeat visits.
- Cash Handling
- Teamwork
- Mixology
Bar back
Heradura Mexican Restaurant
06.2020 - 08.2021
- As a barback, you are the bartender's right-hand support.
- Restocked bar with liquor, beer, wine, mixers, ice, glassware, and other supplies to support efficient service.
- Assisting bartenders during busy hours, sometimes delivering drinks or food.
- Refilling garnishes and drink ingredients to ensure bartenders can work efficiently.
- Changing kegs or restocking coolers with beverages as needed.
- Assisted bartenders during busy hours by delivering drinks and food to streamline operations.
- Changed kegs and restocked coolers with beverages.
- Learning bar setup and breakdown procedures, preparing you to become a bartender in the future.
Education
High school diploma -
Osceola High School
Kissimmee, FLSkills
- Mixology
- Cash Handling
- Customer Service
- Sales/upselling
- Upselling
- Upselling strategies
- Customer Engagement
- Event promotion
- Pressure multitasking
- Effective multitasking
- Multitasking
- Time management
- Problem solving
- Team Collaboration
- Effective multitasking
References
- Justin Kuykendall, Manager, 321-505-8165
- Matthew Castro, Bar Supervisor, 321-331-0713
- Stephanie Anderson, General Manager, 407-758-4468
Activities
- Bilingual
- Alcohol Server Certification
Timeline
Bartender
PBR
01.2026 - Current
Bartender
Bar Louie
11.2024 - 05.2026
Bartender
Azteca D'Oro
09.2023 - 12.2024
Bartender
Bobby's Garage Bar
08.2021 - 06.2023
Bar back
Heradura Mexican Restaurant
06.2020 - 08.2021
High school diploma -
Osceola High School