Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Courtney Kinlaw

Orlando,FL

Summary

Dedicated and detail-oriented Office Manager with a strong background in dental insurance. Seeking a challenging role where I can leverage my expertise to contribute to the accuracy of treatment plan estimates, insurance processes, and overall office experience.

Overview

8
8
years of professional experience

Work History

Office Manager

Aspen Dental
11.2019 - Current
  • Created Insurance reference "go-to" packet for Region.
  • Train new and existing employees on proper insurance verification as per company policy.
  • Establish workflow processes, monitor daily productivity, and implement modifications to improve overall performance of personnel.
  • Control finances to lower costs and keep business operating within budget.
  • Report to senior management on organizational performance and progress toward goals.
  • Manage compliance to keep organization operating within legal and regulatory guidelines.
  • Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Create and manage electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

Assistant Store Manager

Lowe's
08.2015 - 10.2019
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store
  • Achieved targeted sales, budget and other targeted goals within the first two quarters
  • Trained employees in inventory practices, point of sales systems and product knowledge, contributing to an increase in customer satisfaction ratings
  • Planned daily operational strategies, including delivery routing, team workflow and promotional initiatives
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports
  • Reconciled payroll accounts
  • Completed payroll processing for over 160 employees

Education

Master of Arts - Kinesiology

East Tennessee State University
Johnson City, TN
05.2014

Bachelor of Science - Exercise Sport And Sciences

Campbell University
Buies Creek, NC
05.2012

Skills

  • Dental Insurance
  • Training and Development
  • Insurance Verification
  • Excel, Word, Outlook, Teams, and OneNote
  • Service Now
  • Detail Oriented
  • Strong Communication
  • Problem-Solving
  • Time Management

Timeline

Office Manager

Aspen Dental
11.2019 - Current

Assistant Store Manager

Lowe's
08.2015 - 10.2019

Master of Arts - Kinesiology

East Tennessee State University

Bachelor of Science - Exercise Sport And Sciences

Campbell University

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Courtney Kinlaw