Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lori Wilson

Summary

Dynamic office manager with extensive experience, excelling in billing and insurance management. Proven track record in enhancing operational efficiency and customer service, leading teams to achieve seamless practice operations. Skilled in accounts receivable and conflict management, ensuring patient satisfaction and financial accuracy.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Office Manager

Layton Dental
10.2023 - Current

Managed a team of 3 doctors and over 20 employees. Ensured all tasks were completed accurately and efficiently. Oversaw the busy operations of a busy dental practice, including billing, insurance, accounts receivable, and case presentation.

Dental Insurance Biller

Mockingbird Billing
01.2023 - Current

Verified insurance. Submitted and followed up on insurance claims. Credentialing and onboarding for new clients.

Office Manager

DeMille Mackay Dental
07.2022 - 02.2023

Managed small private dental practice. Oversaw all daily operations, including customer care, scheduling, case presentation, accounts receivable, and insurance.

Dental Insurance Coordinator

Creek Road Dental
05.2019 - 02.2022

Verified insurance benefits, submitted claims, wrote appeals.

Office Manager

Natural Smiles Dentistry
08.2008 - 02.2018

Managed a large dental practice with 2 doctors and over 15 employees. Responsible for all insurance, accounts receivable, case presentation, patient scheduling, and presenting monthly financial reports.

Lead Dental Assistant

Dr. Debbie Ashida
05.2001 - 05.2006

Lead dental assistant for busy dental practice.

Education

No Degree - Dental Assistant

Red Cross Dental Assistant Certification
Ellsworth AFB SD
05-1990

Skills

  • Customer service
  • Dental Insurance
  • Office management
  • Organizational skills
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Bookkeeping
  • Document management
  • Account reconciliation
  • Credit and collections
  • Conflict management

Certification

Certificate of completion from The Closing Institute 07/2022

Timeline

Office Manager

Layton Dental
10.2023 - Current

Dental Insurance Biller

Mockingbird Billing
01.2023 - Current

Office Manager

DeMille Mackay Dental
07.2022 - 02.2023

Dental Insurance Coordinator

Creek Road Dental
05.2019 - 02.2022

Office Manager

Natural Smiles Dentistry
08.2008 - 02.2018

Lead Dental Assistant

Dr. Debbie Ashida
05.2001 - 05.2006

No Degree - Dental Assistant

Red Cross Dental Assistant Certification

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