Courtney Kline
Whitestown,IN
Summary
I am looking to continue working while helping employer provide the finest service and experience to their customers.
Flexible hours and weekends are avaialble.
Overview
3
3
years of professional experience
Work History
Mortgage Loan Officer
Affinity Mortgage Brokers
Colorado Springs, CO
01.2022 - 02.2025
- Participated in weekly sales meetings to review progress towards goals.
- Maintained current knowledge of industry trends and changes in regulations related to mortgage lending products.
- Addressed and resolved applicant and borrower queries throughout the loan cycle.
- Identified valuable solutions for customers with credit problems.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Ensured that all customer inquiries were responded to promptly and professionally.
Education
Bachelor of Science - Sociology/Anthropology
Colorado StateUniversity
Fort Collins, COSkills
- Credit evaluation
- Regulatory compliance
- Customer service
- Sales strategy
- Market analysis
- Documentation review
- Relationship management
- Problem resolution
- Attention to detail
- Time management
- Negotiation skills
- Client counseling
References
References available upon request.
Timeline
Mortgage Loan Officer
Affinity Mortgage Brokers
01.2022 - 02.2025
Bachelor of Science - Sociology/Anthropology
Colorado StateUniversity
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