Courtney Knowlton

• Coordinated daily operations and workflow to ensure timely service delivery.
• Implemented process improvements to enhance operational efficiency and productivity.
• Facilitated communication for regulatory appointments, enhancing scheduling efficiency.
• Answer phones politely and in timely manner to assist technicians
  with questions
• Managing multiple responsibilities at once and completing based on
  urgency and importance
• Work along others to meet compliance needs by proper scheduling,
  routing, and planning work
• Utilizing different programs to complete workloads such as Pcad, Open Cis, and Maximo

• Processed customer transactions efficiently and accurately.
• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Assisted customers with account inquiries and banking services, ensuring satisfaction and retention.
• Verified customers' identification to ensure compliance with laws and regulations.
• Issued and redeemed money orders, cashier's checks, traveler's checks, and savings bonds, facilitating smooth transaction processes.
• Maintained cash drawer and balanced transactions daily.
• Balanced cash drawers on a daily basis.
• Promoted bank products, increasing customer engagement and awareness.
• Instructed employees on efficient cash drawer operation techniques.

• Trained new employees on customer service standards and operational procedures to enhance team readiness
• Sent shipments during peak periods to ensure timely delivery
• Scanning and stacking boxes in proper allocations to ship
• Making sure trailers are properly opened and closed during TDR
  process
• Build pallets for shipment in the palletize area

Successfully completed the opening of Evergreen Park Menards

• Ensured efficient opening and closing of front end to maintain store readiness
• Supervised cashiers- including helping cashiers, approving or not
  approving transactions, and contacting other departments when
  needed
• Train cashiers in providing excellent customer service and teaching them Menards procedures
• Train cashiers in providing excellent customer service and teaching
  them Menards procedures
• Ensure office operations are done in a timely manner such as reports
  and responding to emails in a timely manner
• Trained on mid-day safe count procedures, loans, and pick-ups, cashier reconciliation, till reconciliation and a daily cash report in the computer
• Trained on mid-day safe count procedures, loans, and pick-ups,
  cashier reconciliation, till reconciliation and a daily cash report in the computer
• Ensure office operations are done in a timely manner such as reports and responding to emails in a timely manner

• Perform inside safety inspection for safety compliance

• Report gas leaks to Peoples Gas Emergency Dispatch

• Inspect meters for proper conditions and installing of various types of Encoder Receiver devices on gas meters

• Read multiple meters per day

• Complete orders on a company computer

• At the jobsite we utilize the PCAD system which allows use to check all pertinent information pertaining to address

• Safely utilize company vehicle throughout the city of Chicago

•Using interpersonal communication methods to build relationships customers and to ensure them that their safety is our main goal