Katie Karst
Aon Corporation
McHenry,IL
5
years of professional experience
Operations specialist with 5 years in filing and regulatory operations, known for strong deadline management and 99.93% SLA compliance. Expanded into payments processing, reconciliation, and state reporting for Arkansas, Connecticut, and Massachusetts, with a focus on accuracy, root cause analysis, and cross-functional support.
Work History
Operations Specialist
5 Years 2 MonthsFiling & regulatory operations
- Strong execution of filing requirements and deadlines.
- Maintained high accuracy and regulatory compliance.
Payments processing
- Trained on and currently process payments, reconciliation, discrepancy resolution, and state reporting for Arkansas, Connecticut, and Massachusetts.
Time management & reliability
- Consistently delivered work within SLA/KPI expectations.
- Demonstrated dependable, timely execution.
Problem-solving & root-cause analysis
- Proactively communicated issues affecting quality or client service.
- Participated in problem solving, root-cause analysis, and continuous-improvement efforts.
Communication & collaboration
- Collaborated effectively across teams, particularly
Mentoring & training others
- Supported and trained new hires.
- Contributed to team capability and engagement.
Integrity, accountability & professional judgment
- Consistently operated within established risk and compliance expectations and escalated issues appropriately.
Education
High School Diploma
Skills
Filing Operations
Payments Processing
State Reporting
Compliance management
Quality Control
Root Cause Analysis
Problem Solving
Microsoft Office proficiency
Adobe software expertise
Time Management
Cross-functional teamwork
Training & Mentoring
Timeline
Operations Specialist
Aon Corporation
08.2021 - CurrentRead More
Naperville North Highschool
High School Diploma
Read More