Sydney Crane
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Divergent Advisors
07.2024 - Current
- Ensured compliance with industry regulations by regularly updating operational procedures.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Increased team productivity with introduction of flexible working hours and remote work options.
Slip Leasing Agent
Harbor Town Marina
03.2024 - 07.2024
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Kept meticulous records of correspondence between management and tenants.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Communication Specialist
D4C Dental Brands, Inc.
09.2023 - 03.2024
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Reduced appointment no-shows by proactively contacting clients to confirm attendance or reschedule as needed.
- Managed high-volume call periods effectively, maintaining professional demeanor while addressing client needs promptly.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Contributed to increased client retention through consistent follow-up calls and personalized service experiences.
- Provided exceptional customer service by addressing client inquiries regarding appointments and services offered.
- Streamlined appointment scheduling process by implementing an efficient online booking system.
Office Assistant
Phantom Auto Shield
01.2020 - 07.2023
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Responded to inquiries from callers seeking information.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Reviewed and updated customer information in database for accuracy.
Sales Representative
MarketSource
09.2019 - 01.2020
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Described product highlights and benefits to help guide purchasing decisions.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Emphasized product specifications to meet customer needs.
- Assisted call-in customers with questions and orders.
Receptionist
24 Hour Tanning
07.2018 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled, coordinated and confirmed appointments.
- Increased guest retention by maintaining a welcoming and organized reception area.
Sales Associate
Icing By Claire's
04.2018 - 07.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Receptionist
ELITE HAIR STUDIO
03.2017 - 12.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Bachelor's Degree - Media and Entertainment Studies
Kennesaw State University
Kennesaw, GA12-2019
Skills
- Receptionist
- Billing
- Data Entry
- Scheduling
- Filing
- Microsoft Word
- Outlook
- Organizational Skills
- Microsoft Office
- Customer Service Skills
- Microsoft
- Inventory
- Customer service
- Front desk
- Cash handling
- Cash register
- Presentation skills
- Social media management
- IOS
- Windows
- Communication skills
- Administrative experience
- Operations coordination
- Operational efficiency
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Specialist
Divergent Advisors
07.2024 - Current
Slip Leasing Agent
Harbor Town Marina
03.2024 - 07.2024
Communication Specialist
D4C Dental Brands, Inc.
09.2023 - 03.2024
Office Assistant
Phantom Auto Shield
01.2020 - 07.2023
Sales Representative
MarketSource
09.2019 - 01.2020
Receptionist
24 Hour Tanning
07.2018 - 06.2019
Sales Associate
Icing By Claire's
04.2018 - 07.2018
Receptionist
ELITE HAIR STUDIO
03.2017 - 12.2017
Bachelor's Degree - Media and Entertainment Studies
Kennesaw State University
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