Courtney Kowalik
Chaplain
Minnetonka,MN
Summary
Accomplished Patient Care Advocate and with a robust history at Express Scripts and Alliance Healthcare. Excelled in utilizing analytical skills and counseling techniques to enhance healthcare service delivery, achieving superior patient satisfaction. Demonstrates exceptional problem-solving abilities and commitment to professional growth. Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients.
Enthusiastic Chaplain motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
2025
2025
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Patient Care Advocate
Cigna/Express Scripts
1 2014 - Current
- Boosts availability of program outcomes by facilitating timely clinical communication to advocate and promote healthcare services for patients
- Serves as a liaison between clients, healthcare agencies, and clinical teams
- Strategically identify available resources through comprehensive patient interviewing and healthcare partnerships
- Supports the operational business by performing a wide range of data analysis, administrative, and regulatory compliance tasks
- Assists in the detailed planning and development of special projects and programs while designing enforcement policies for each resulting in an increase of services offered through designated programs
- Recognized by management for pioneering innovative approaches that led to an increase in program management, client counseling, and resource identification
- Minimized the number of lost and delayed reports by revamping administrative functions
- Trained new hires on detailed reporting and effectively managing data entry requirements
- Reduced operational costs by implementing and assisting with creating lean office principles
- Received annual Superior Quality Audit awards for 4 consecutive years
- Repeatly obtained above average patient satisfaction survey scores
Respite & Personal Care Assistant
Alliance Healthcare
01.2003 - Current
- Provided specialized patient care
- Interviewed patients and discussed patient's healthcare concerns with medical team
- Communicated with patients about healthcare concerns, performed screenings per physician's guidelines, and educated patients on assistive healthcare devices
- Assisted with customer service and administrative functions
- Partnered with vendors to ensure educational pamphlets are always available to provide consistent education on medication and healthcare
- Instrumental in training new staff members and served as mentor for complex situations
- Aided in supervising quality control procedures
- Assisted in the pilot of the electronic scheduling program and trained staff on software
- Key contributor for assessing extent of patient's illness while assisting with prioritizing medical care
- Recorded healthcare information accurately and according to company' standards
- Completed documents and adhered to the outlined format
- Promoted a professional environment through innovative and concise communication skills
- Encouraged tactful behavioral remedies
Education
MASTER OF SCIENCE (M.S.) - PASTORAL COUNSELING CANDIDATE
Crown College
Bonifacius, MNMASTERS OF MANAGEMENT - HEALTH CARE ADMINISTRATION
National American University
BACHELOR OF SCIENCE - EDUCATIONAL STUDIES
Crown College
Skills
Counseling Techniques
Analytical Skills
Individual Treatment Plans
Intake Interviewing
Resource Utilization
Customer Service
Medical Terminology
Strong Verbal and Written Skills
HIPPA
Problem Solving
Patient Education
Follow-up care
Care Planning
Behavioral Management
Certification
Clinical Pastoral Education
Timeline
Clinical Pastoral Education
07-2024
Respite & Personal Care Assistant
Alliance Healthcare
01.2003 - Current
MASTERS OF MANAGEMENT - HEALTH CARE ADMINISTRATION
National American University
BACHELOR OF SCIENCE - EDUCATIONAL STUDIES
Crown College
Patient Care Advocate
Cigna/Express Scripts
1 2014 - Current
MASTER OF SCIENCE (M.S.) - PASTORAL COUNSELING CANDIDATE
Crown College