Christopher Kirk
Romulus,MI
Summary
Knowledgeable Patient Contact Center Representative highly effective at satisfying patient care needs while eliminating unnecessary hospital burdens. Broad knowledge of healthcare services and levels of care, financial options and insurance coverage scope. Known for working positively with care team members to reach creative solutions.
Overview
5
5
years of professional experience
Work History
Patient Care Advocate
Henry Ford Health
03.2020 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Connected patients with available community and charitable resources.
- Resolved problems with communication and billing to foster seamless services.
- Developed rapport to create safe and trusting environment for care.
Patient Screener
Henry Ford Health
02.2019 - 03.2020
- Complied with all federal, state and local regulations as well as company rules.
- Protected confidentiality of data by using security techniques.
- Checked equipment during each shift to assess functionality.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Education
No Degree -
Wayne Community College
Southgate, MIHigh School Diploma -
Woodhaven High School
Flat Rock, MI06.2012
Skills
- Patient Health Information Privacy
- Emergency Situations
- Legal Compliance
- Infection Control Procedures
- Clinical Quality Program Standards
- Reporting
- Counseling and Guidance
- Comfort with Technology and Databases
- Compassionate Client Care
- Word Processing
- Customer Experience
- Medical History Documentation
Timeline
Patient Care Advocate
Henry Ford Health
03.2020 - Current
Patient Screener
Henry Ford Health
02.2019 - 03.2020
No Degree -
Wayne Community College
High School Diploma -
Woodhaven High School
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