Ann Martin
Farmington,MI
Summary
Extremely knowledgeable and highly effective at satisfying patient care needs while eliminating unnecessary burdens. Broad knowledge of healthcare services and levels of care, financial options and insurance coverage scope. Known for working positively with care team members to reach creative solutions.
Overview
13
13
years of professional experience
Work History
Patient Care Advocate
Alliance Rx Walgreens Prime Specialty Pharmacy
09.2020 - Current
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Provided excellent customer service to patients and medical staff.
Head Cashier
Home Depot
08.2019 - 04.2020
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
Customer Service Representative
24-7 Intouch Contact Center (Airbnb )
05.2015 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant General Manager
Travelodge Clearwater Central
06.2010 - 09.2015
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
High School Diploma -
Athens High School
Troy, MI06.1982
Skills
- Patient Health Information Privacy
- Phone Inquiries
- Scheduling
- Accounts Payable and Accounts Receivable
- Forms and Spreadsheet Creation
- Office Supplies and Inventory
- Staff Training
- Efficient Data Entry
- Interpersonal Communication
- Teamwork and Collaboration
- Adaptable to learning systems/programs
Timeline
Patient Care Advocate
Alliance Rx Walgreens Prime Specialty Pharmacy
09.2020 - Current
Head Cashier
Home Depot
08.2019 - 04.2020
Customer Service Representative
24-7 Intouch Contact Center (Airbnb )
05.2015 - 03.2019
Assistant General Manager
Travelodge Clearwater Central
06.2010 - 09.2015
High School Diploma -
Athens High School