Courtney Kuntz
Cleveland ,OH
Summary
Dynamic and reliable worker with a proven track record at Public House, excelling in customer relationship management and team collaboration. Successfully trained staff, enhancing productivity and morale. Adept at resolving conflicts and fostering strong relationships, ensuring a positive experience for both customers and team members.
Overview
11
11
years of professional experience
Work History
Server Shift Leader
Public House
06.2018 - Current
- Frequently communicates with front and back of house staff to stay up today on events, issues, supplies, etc.
- Trained and mentored new staff on menu items and customer service standards.
- Implemented improvements that enhanced overall team productivity and morale.
- Cultivated warm relationships with regular customers.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Camp Counselor
Camp Christopher
06.2015 - 05.2018
- Supervised daily activities, ensuring safety and engagement for all campers.
- Assisted in planning and implementing recreational programs tailored to diverse age groups.
- Facilitated communication between campers, staff, and parents to address concerns promptly.
- Led team-building exercises, fostering collaboration and camaraderie among campers.
- Trained new counselors on camp protocols, promoting consistency in operations and safety standards.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Resident Assistant
Kent State University
08.2015 - 05.2016
- Facilitated community events to enhance resident engagement and foster a supportive living environment.
- Assisted residents with conflict resolution, promoting positive interactions and maintaining harmony within the residence hall.
- Provided guidance on campus resources, empowering residents to access academic and personal support services.
- Collaborated with university staff to address resident concerns promptly, enhancing overall satisfaction with housing services.
- Mentored new Resident Assistants in best practices for community building and conflict management strategies.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
Education
Bachelor of Arts - World Politics
Kent State University
Kent, OH05.2018
Skills
Customer relationship management
Reliable and responsible
Teamwork and collaboration
Organization
Timeline
Server Shift Leader
Public House
06.2018 - Current
Resident Assistant
Kent State University
08.2015 - 05.2016
Camp Counselor
Camp Christopher
06.2015 - 05.2018
Bachelor of Arts - World Politics
Kent State University