Courtney Kuriger
Customer Service/ Sales
Springtown,TX
Summary
Experience in a variety of office and retail positions that were focused on customer service allows me to communicate effectively with all individuals, facilitating teamwork, and ensuring a high level of customer service is provided. With a strong background in safety combined with attention to detail and multitasking skills and fast learning ability ensures that I will be an asset to the team. Authorized to work in the US for any employer and highly motivated.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sales Associate/Customer Service
National Roper's Supply
Weatherford, TX
11.2022 - Current
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Medical Receptionist
Wise Health System
Decatur, TX
06.2018 - 07.2020
- Able to work independently and collaboratively with team members
- High standard of written English
- Outstanding organization and attention to detail
- Microsoft Office
- Checked patient insurance, demographic, and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
RTM Clerk
Lowe's Home Improvement
Lake Worth, TX
02.2011 - 05.2018
- Building and maintaining professional relationships
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
College - Occupational and Environmental Health and Safety
Tarrant County College
01.2013 - 05.2015
Skills
Social perceptiveness
Excellent people skills
Multi-tasking strength
Problem-solving skills
Cash Handling
Relationship building
Upselling
Adapt to diverse groups
Exceptional customer service
Certification
OSHA Construction Safety and Health
Timeline
Sales Associate/Customer Service
National Roper's Supply
11.2022 - Current
Medical Receptionist
Wise Health System
06.2018 - 07.2020
College - Occupational and Environmental Health and Safety
Tarrant County College
01.2013 - 05.2015
RTM Clerk
Lowe's Home Improvement
02.2011 - 05.2018