Summary
Overview
Work History
Education
Skills
Leadership Accomplishments
Timeline
Generic

Courtney Lee

Upper Marlboro,MD

Summary

A highly motivated individual that has a record of achievement and strong drive to success: An individual that is people centered and has the ability to deal effectively with people having diverse social and economic backgrounds. Disciplined leader with the proven ability to remain calm and deliver results in high-pressure situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Committed job seeker with a history of meeting company needs with consistent and organized practices.

Overview

8
8
years of professional experience

Work History

Equal Employment Opportunity Assistant

Department of Navy
Patuxent River, Maryland
10.2024 - Current
  • Provide administrative support for discrimination complaints and individuals with disabilities.
  • Maintain metrics for compliance reporting.
  • Conduct EEO training on topics including complaints processing, reasonable accommodations for new employee indoctrination.
  • Organize pre-complaint intake information for counseling and processing, per federal EEO guidelines.
  • Assist in processing formal complaints by obtaining pertinent data, and coordinating with respondents for investigation.
  • Maintained official discrimination complaint files, both physical and electronic, per Federal regulations.
  • Prepare and manage official correspondence, ensuring documentation of all communications.
  • Ensure compliance with timelines for processing complaints, and proper documentation for complainants.
  • Provide guidance to management on sensitive and complex issues related to reasonable accommodation.
  • Service as a Reasonable Accommodation point of contact for individuals requesting accommodations.
  • Conduct an independent analysis of medical documentation, with the objective of providing accommodation options to management to consider.
  • Track and report on reasonable accommodation requests, including case management services.
  • Safeguard all confidential information using proper cover letters and secured storage.
  • Maintain positive working relationship with fellow staff and management.

Human Resources Specialist

Department of Navy
Patuxent River, Maryland
09.2022 - 09.2024
  • Sustainable knowledge of civilian human resources terminology, requirements, procedures, operations, functions, and regulatory policy and procedural requirements applicable to human resource support.
  • Serve as an advisor on operations.
  • Analyzed organizational goals, executed job analysis, conducted workforce planning, and advised management in identifying, attracting, and retaining a high-quality, diverse workforce.
  • Broad knowledge of federal HR systems, concepts, principles, and techniques.
  • Provided staffing and classification consultancy on hiring authorities, and associated incentives for recruitment and hiring efforts.
  • Outline information and provide recommendations in compliance with federal-wide policy requirements.
  • Drafted classification analysis in accordance with the Office of Personnel Management and the Science, Technology Reinvention Laboratory (STRL) classification standards for technical and administrative positions.
  • Independently created and presented training on several HR topics, ensuring compliance at all levels, to include federal, DOD, and NAWCAD, in preparing drafts for personnel records or vacancy announcements.
  • Frequently coached, assisted, and counseled management on daily duties related to staffing.
  • Provided weekly correspondence to the customer base, communicating status updates on personnel and recruitment actions, responding to inquiries, and providing guidance on all facets of Human Resources.
  • Supported workforce in employee guidance on retirement, insurance, health benefits, and injury compensation.
  • Proficient knowledge of compensation requirements across various pay systems, including demonstration projects, STRL, and General Schedule.
  • Provided an active, supporting role in strategic goals, hiring initiatives, and staffing processes and procedures for personnel requests, including various initiatives.
  • Applied fact-finding techniques to include, but not limited to, research, analysis, attention to detail, and auditing to ensure a comprehensive, objective, impartial, and timely result.
  • Provided metric briefs to the customer base, using data from official reporting systems to identify bottlenecks and create solutions.
  • Modify, prepare, and convert forms into PDF or Excel, comprising information, instructions for action, transmitting information, or tracking and organizing information.
  • Attended monthly meetings outlining new goals to streamline processes, provided clarity to any concerns of the customer base, and addressed other staffing-related issues.
  • Reviewed job descriptions, identified necessary changes and updated accordingly.
  • Assisted in developing policies and procedures for the Human Resources Department.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.

Human Resources Assistant

Department of Navy
Patuxent River, Maryland
02.2021 - 09.2022
  • Performed and sustained clerical duties and technical support in various areas, including staffing positions, filing, and maintaining appropriate records involving personal identification, and providing customer service to employees, managers, and future employees by phone, email, and in person.
  • Primary assistant for four HR specialists supporting fourteen organizations within the NAWCAD command, while maintaining a sufficient hiring cycle.
  • Served as a source for departmental information on regulatory and procedural aspects with regard to onboarding and indoctrination.
  • Assisted with the biweekly indoctrinations (INDOC) brief, and coordinated tasks with other departments to ensure new employees are greeted, and required forms are completed.
  • Prepared the necessary correspondence to applicants in preparation for orientation.
  • Extended tentative/final job offers. Provide guidance and assistance to new hires using onboarding systems.
  • Established, maintained, and closed out recruitment files and other required records. Coordinate dates for individuals entering on the job.
  • Worked closely with the Office of Civilian Human Resources Specialists (OCHR service center), ensuring that actions are processed correctly and in a timely manner.
  • Initiate and assist with processing different incentives and requests of new hires, including leave credit requests, recruitment incentives, and superior qualifications.
  • Prepare and initiate the processing of salary negotiations at the request of candidates.
  • Reviewed the notification of SF-50s in federal HR systems (DCDPS or TWMS, Total Workforce Management System) to ensure actions were processed correctly.
  • Initiated and maintained official onboarding paperwork and records, including I-9, direct deposit, self-identification for disability, and oath of office.
  • Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
  • Updated employee database with changes in job title, salary information or contact details.
  • Processed paperwork associated with personnel transactions such as promotions or terminations.

Management Intern

Maple Springs Baptist Bible College and Seminary
Capitol Heights, MD
06.2019 - 08.2019
  • Prepared and facilitated training using PowerPoint presentations and handouts for the participants in the Employment Program.
  • Prepared weekly schedules and paperwork for employees.
  • Served as a liaison between upper management and subordinates.
  • Executed plans and initiatives under the State of Maryland Summer Youth Program guidelines.
  • Maintained weekly records and registration forms, assisting parents and youth with various inquiries.
  • Collaborated with team members to identify strategies for increasing creativity within departments.
  • Developed and implemented a new department workflow process to streamline operations.
  • Assisted in the development of marketing campaigns aimed at increasing brand awareness among target audiences.
  • Managed multiple projects simultaneously while ensuring deadlines were met.
  • Participated in brainstorming sessions to generate ideas for improving operational processes.
  • Provided support in developing employee incentive programs to increase motivation and performance levels.
  • Supported project management tasks, including planning, execution, and monitoring.
  • Provided support in managing social media accounts and content marketing efforts.

Business Administrative Intern

Maple Springs Baptist Bible College and Seminary
05.2018 - 08.2019
  • Answer calls assisting individuals with information, received messages and/or transferred calls to appropriate staffers.
  • Greeted visitors handling their inquiries or directing them to the appropriate persons according to their needs.
  • Created, maintained, and entered information of records into a database that housed membership information of over 1200+ perishers.
  • Implemented a detailed tracking spreadsheet to better organize community partner contacts, events and details; training the administrative team on the process and how to maintain the program.
  • Scheduled and handled logistics for New Members Orientation.
  • Prepared weekly newsletter communication to membership.
  • Assisted ministerial staff with all administrative needs, preparing agendas for meetings, recordkeeping of concerns and follow ups when necessary and organized files.
  • Prepared expense reports.

Administrative Assistant

Manpower
06.2017 - 08.2019
  • Selected for various assignments during breaks that included data entry, filing, receptionist coverage, meeting room setups, mass mailings, maintaining records for a law firm, organizing the filing system, assisting with New Hire Orientation and explanation of company benefits, and organizing Team Member events and community-based events.

Education

Graduate School - Using the Guide to Process Personnel Actions

USA Graduate School
05.2021

Bachelor of Arts - Business

Chowan University
Murfreesboro, NC
05.2020

Skills

  • Business and management principles
  • Strategic planning
  • Resource allocation
  • Leadership
  • Coordination of people and resources
  • Logic and reasoning
  • Problem-solving techniques
  • Time management
  • Organizational skills
  • Information processing
  • Employee orientation
  • Presentation skills
  • Relationship management
  • Federal-wide systems
  • Microsoft applications
  • Compliance reporting
  • Customer service

Leadership Accomplishments

  • Deputy Awarded Human Capital Consultant for FY24
  • Member of the Human Capital Assistant Core Team for Indoctrinations.
  • Appointed as Board Member of college chapter of NAACP
  • Served as a member of Youth Council (Upper Marlboro)
  • Young Adult Representative for the Lott Carey Foreign Missions

Timeline

Equal Employment Opportunity Assistant

Department of Navy
10.2024 - Current

Human Resources Specialist

Department of Navy
09.2022 - 09.2024

Human Resources Assistant

Department of Navy
02.2021 - 09.2022

Management Intern

Maple Springs Baptist Bible College and Seminary
06.2019 - 08.2019

Business Administrative Intern

Maple Springs Baptist Bible College and Seminary
05.2018 - 08.2019

Administrative Assistant

Manpower
06.2017 - 08.2019

Graduate School - Using the Guide to Process Personnel Actions

USA Graduate School

Bachelor of Arts - Business

Chowan University

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