COURTNEY LEONARD
Santa Clarita,USA
Summary
Dependable and detail-oriented professional with extensive experience in customer service, account management, and administrative support. Demonstrates strong problem-solving abilities, effectively troubleshooting technical issues, de-escalating conflicts, and enhancing overall customer satisfaction. Skilled in building positive relationships, maintaining high performance metrics, and contributing to organizational success. Eager to leverage expertise in a role that aligns with career aspirations and drives impactful results.
Overview
17
17
years of professional experience
Work History
Intermediate Typist Clerk
Los Angeles County Animal Care And Control
Castaic, CA
03.2025 - Current
- Managed intake and exit procedures for surrendered animals and stray rescues.
- Facilitated financial operations for pet-related services and administrative penalties.
- Created various reports for animal disclosures, health waivers, quarantine reports, rabies reports, impoundment, lien letters, etc.
- Ensured timely management of email and standard mail correspondence.
- Trained new staff in office procedures.
- Monitored and replenished office supply inventory.
- Communicated front office updates to supervisors, stressing deadlines and foreseeable challenges.
- Facilitated availability of daily receipt logs to administrative department for audit.
Intermediate Clerk
Los Angeles County Department of Health Services
Los Angeles, CA
09.2024 - 03.2025
- Execute routine retrieval of medical documents from 16 hospital clinics.
- Facilitated accurate data entry through preparation of documents for CPDI scanning.
- Verified accuracy of scanned documents through quality assurance checks.
- Verified that all documents in the Cerner system met quality assurance standards.
Customer Retention Specialist
Lamps Plus
Chatsworth, CA
11.2017 - 11.2024
- Utilized advanced service techniques to manage and resolve customer escalations.
- Monitored and maintained productivity benchmarks across operational processes.
- Cultivated trust-based relationships with customers to boost retention.
- Handled returns, refunds, and replacement parts efficiently.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Resolved escalated customer issues promptly, ensuring high levels of satisfaction and retention rates.
Installed Sales Department Manager
Lowe’s
Santa Clarita, CA
03.2013 - 11.2017
- Managed installation processes by liaising with contractors.
- Enabled effective communication among customers, team members, and field installers.
- Supervised sales functions, coordinated product returns, and boosted team performance.
- Conducted training sessions to refine employee skills and enhance service quality.
Mortgage Specialist
Bank of America
Lancaster, CA
02.2011 - 03.2013
- Assisted clients in navigating mortgage application and finalization.
- Confirmed accuracy of loan contracts in line with regulations.
- Structured loan programs customized to meet customers' financial needs.
- Contacted overdue accounts to negotiate repayment terms.
Credit Specialist
Credit Acceptance
Las Vegas, NV
08.2008 - 01.2011
- Supervised credit approval operations in compliance with loan standards.
- Streamlined auto loan modification strategies for improved financial outcomes.
- Collaborated with supervisors to address credit disputes.
- Managed accurate tracking of charges and payments for customer accounts.
Education
Bachelor of Science - Digital Filmmaking
Los Angeles Film School
Los Angeles, CA01.2022
Skills
- Organizational growth
- Fast typing speed
- Accurate data entry
- Document formatting
- Scheduling appointments
- File management
- Error detection
- Basic accounting
- Email management
- Accuracy and precision
- Documentation preparation
- Microsoft office expertise
- File review
- Proofreading & editing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Data accuracy
- Decision-making
- Detail-oriented
- Microsoft Excel
Timeline
Intermediate Typist Clerk
Los Angeles County Animal Care And Control
03.2025 - Current
Intermediate Clerk
Los Angeles County Department of Health Services
09.2024 - 03.2025
Customer Retention Specialist
Lamps Plus
11.2017 - 11.2024
Installed Sales Department Manager
Lowe’s
03.2013 - 11.2017
Mortgage Specialist
Bank of America
02.2011 - 03.2013
Credit Specialist
Credit Acceptance
08.2008 - 01.2011
Bachelor of Science - Digital Filmmaking
Los Angeles Film School