COURTNEY LEONARD
Santa Clarita,USA
Summary
Dependable and detail-oriented professional with extensive experience in customer service, account management, and administrative support. Demonstrates strong problem-solving abilities, effectively troubleshooting technical issues, de-escalating conflicts, and enhancing overall customer satisfaction. Skilled in building positive relationships, maintaining high performance metrics, and contributing to organizational success. Eager to leverage expertise in a role that aligns with career aspirations and drives impactful results.
Overview
17
17
years of professional experience
Work History
Intermediate Typist Clerk
Los Angeles County Animal Care And Control
03.2025 - Current
- Managed intake and exit procedures for surrendered animals and stray rescues.
- Facilitated financial operations for pet-related services and administrative penalties.
- Created various reports for animal disclosures, health waivers, quarantine reports, rabies reports, impoundment, lien letters, etc.
- Ensured timely management of email and standard mail correspondence.
- Trained new staff in office procedures.
- Monitored and replenished office supply inventory.
- Communicated front office updates to supervisors, stressing deadlines and foreseeable challenges.
- Facilitated availability of daily receipt logs to administrative department for audit.
Intermediate Clerk
Los Angeles County Department of Health Services
09.2024 - 03.2025
- Execute routine retrieval of medical documents from 16 hospital clinics.
- Facilitated accurate data entry through preparation of documents for CPDI scanning.
- Verified accuracy of scanned documents through quality assurance checks.
- Verified that all documents in the Cerner system met quality assurance standards.
Customer Retention Specialist
Lamps Plus
11.2017 - 11.2024
- Utilized advanced service techniques to manage and resolve customer escalations.
- Monitored and maintained productivity benchmarks across operational processes.
- Cultivated trust-based relationships with customers to boost retention.
- Handled returns, refunds, and replacement parts efficiently.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Resolved escalated customer issues promptly, ensuring high levels of satisfaction and retention rates.
Installed Sales Department Manager
Lowe’s
03.2013 - 11.2017
- Managed installation processes by liaising with contractors.
- Enabled effective communication among customers, team members, and field installers.
- Supervised sales functions, coordinated product returns, and boosted team performance.
- Conducted training sessions to refine employee skills and enhance service quality.
Mortgage Specialist
Bank of America
02.2011 - 03.2013
- Assisted clients in navigating mortgage application and finalization.
- Confirmed accuracy of loan contracts in line with regulations.
- Structured loan programs customized to meet customers' financial needs.
- Contacted overdue accounts to negotiate repayment terms.
Credit Specialist
Credit Acceptance
08.2008 - 01.2011
- Supervised credit approval operations in compliance with loan standards.
- Streamlined auto loan modification strategies for improved financial outcomes.
- Collaborated with supervisors to address credit disputes.
- Managed accurate tracking of charges and payments for customer accounts.
Education
Bachelor of Science - Digital Filmmaking
Los Angeles Film School
Los Angeles, CA01.2022
Skills
- Organizational growth
- Fast typing speed
- Accurate data entry
- Document formatting
- Scheduling appointments
- File management
- Error detection
- Basic accounting
- Email management
- Accuracy and precision
- Documentation preparation
- Microsoft office expertise
- File review
- Proofreading & editing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Data accuracy
- Decision-making
- Detail-oriented
- Microsoft Excel
Timeline
Intermediate Typist Clerk
Los Angeles County Animal Care And Control
03.2025 - Current
Intermediate Clerk
Los Angeles County Department of Health Services
09.2024 - 03.2025
Customer Retention Specialist
Lamps Plus
11.2017 - 11.2024
Installed Sales Department Manager
Lowe’s
03.2013 - 11.2017
Mortgage Specialist
Bank of America
02.2011 - 03.2013
Credit Specialist
Credit Acceptance
08.2008 - 01.2011
Bachelor of Science - Digital Filmmaking
Los Angeles Film School