Courtney Lewis
Huntington,WV
Summary
I am a dedicated administrative professional well-versed in communication and team building. You will find me to be knowledgeable in medical terminology and medical, dental and vision insurances. I am ready to bring 20+ years of relevant work experience to your team. I am dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, HIPPAA guidelines and documentation requirements. My ability to excel at identifying client needs and concerns to improve engagement strategies and overall service will make me an asset to your company.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
American Benefit Corporation
06.2011 - Current
- Handled customer inquiries courteously and professionally.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Executive Secretary
Collaborated Geriatrics Inc.
06.2001 - 08.2005
- Handled confidential information in professional manner.
- Transcription of progress notes, history and physical, and discharge summaries for multiple doctor geriatric practice.
- Maintained HIPPA guidelines.
- Doctor credentialing.
Education
Associate of Applied Science - Health Information Management
Marshall University Community College
Huntington, WV05.1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Understanding and comprehension of medical, dental and vision benefits
- Excellent grasp of medical terminology
Timeline
Customer Service Representative
American Benefit Corporation
06.2011 - Current
Executive Secretary
Collaborated Geriatrics Inc.
06.2001 - 08.2005
Associate of Applied Science - Health Information Management
Marshall University Community College
Similar Profiles
Nidhi VijNidhi Vij
IT Infrastructure Project Management Manager at Science Applications International Corporation (SAIC) under contract to Pension Benefit Guaranty Corporation (PBGC)IT Infrastructure Project Management Manager at Science Applications International Corporation (SAIC) under contract to Pension Benefit Guaranty Corporation (PBGC)
Travis RothTravis Roth
Sr. Director, Expense Management & Reporting at Security Benefit CorporationSr. Director, Expense Management & Reporting at Security Benefit Corporation
Silvia TurzioSilvia Turzio
CEO and Founder at VillageCare Srl Benefit CorporationCEO and Founder at VillageCare Srl Benefit Corporation