Courtney Lewis
London,KY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
07.2024 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
Senture
10.2023 - 06.2024
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Exela Technologies
04.2022 - 09.2023
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Corrected data entry errors to prevent duplication or data degradation.
Customer Service Representative
Maximus
07.2020 - 02.2022
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Hazard Community And Technical College
Hazard, KYHigh School Diploma -
Leslie County High School
Hyden, KY06.2010
Skills
- Quality Assurance
- GPS Navigation
- Information Security
- Data Entry
- Data Collection
- Call Center Operations
- Microsoft Office Suite
- Filing and data archiving
- Meticulous attention to detail
- File Management
- Word Processing
- Document Scanning
Timeline
Delivery Driver
Amazon
07.2024 - Current
Customer Service Representative
Senture
10.2023 - 06.2024
Customer Service Representative
Exela Technologies
04.2022 - 09.2023
Customer Service Representative
Maximus
07.2020 - 02.2022
High School Diploma -
Hazard Community And Technical College
High School Diploma -
Leslie County High School
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