Courtney Libbrecht
Springfield,MO
Summary
Highly effective history of satisfying clients, maintaining records and increasing sales with a hardworking and disciplined approach. The last 4 years I have possessed the ability to be a results-oriented processor in the mortgage industry. I previously worked in the automotive and audiology industry's. I have spent the last ten years exposing myself to versatile industries. I am eager to move to the next step to utilize everything I have have learned to improve operations with a company that has advancement opportunities and a trustworthy environment.
Overview
11
11
years of professional experience
Work History
Loan Processor, Jack Langley Team
Gershman Mortgage
10.2020 - Current
- Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Developed and maintained relationships with customers, lenders and other third parties.
- Handled any conditions sent from underwriting departments.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Hearing Instrument Specialist
Southwestern Hearing Centers
07.2015 - 10.2020
- Used marketing and sales strategies to promote business and increase revenue.
- Directed Nixa, MO & Joplin, MO clinics.
- Worked with COO & Team Leaders to improve revenue.
- Educated clients about how to properly use, maintain and store devices.
- Tested hearing with complete audiological examinations.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Promoted, sold and fit hearing aids and accessories per, boosting overall sales 50%.
- Developed team communications.
Buick, GMC, Cadillac Receptionist
Thompson Sales
01.2013 - 01.2015
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Education
Bachelor of Science - Communication
Missouri State University
Springfield, MO2017
Skills
- Marketing
- Operations Support
- Community Outreach Events
- Schedule and calendar management
- Budgeting
- Administrative Duties
- Verbal and written communication
- Credit History Review
- Automated Underwriting System (AUS)
- Income Evaluation
- Loan Processing Coordination
- Merchandising understanding
- Loan Servicing
- Employment Verification
- Title Research
- Mortgage Loan Software
- Application Review
- Loan Closing
- Credit Reports
- Document Review
- Loan Submissions
- Legal Compliance
- Appraisals
- Deadline Management
- Processing procedures
Timeline
Loan Processor, Jack Langley Team
Gershman Mortgage
10.2020 - Current
Hearing Instrument Specialist
Southwestern Hearing Centers
07.2015 - 10.2020
Buick, GMC, Cadillac Receptionist
Thompson Sales
01.2013 - 01.2015
Bachelor of Science - Communication
Missouri State University
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