Courtney Lloyd
Haslet,TX
Summary
Dynamic professional with expertise in customer service and team training. Experienced in optimizing inventory management and enhancing guest experiences, ready to leverage skills to drive operational efficiency and foster team development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Marriott Champions Circle
Fort Worth, TX
03.2023 - Current
- Crafted and served a diverse range of cocktails, enhancing guest satisfaction and experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Trained junior bartenders on techniques, product knowledge, and customer service best practices.
- Managed inventory levels, ordering supplies to minimize waste and optimize resources.
- Resolved customer complaints swiftly, ensuring positive experiences and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/Bartender Trainer
Old Chicago
Fort Worth, TX
08.2016 - 03.2023
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, maintaining accuracy and timeliness during peak hours.
- Trained new staff on menu offerings, service standards, and operational procedures to enhance team performance.
- Collaborated with kitchen staff to streamline communication, reducing order errors and improving workflow efficiency.
Administrative Assistant
Gourmet Foods Inc
Irving, TX
08.2014 - 01.2016
- Managed office supplies inventory and procurement processes to streamline operations.
- Coordinated scheduling and appointments for executives, enhancing time management efficiency.
- Assisted in the preparation of reports and presentations, supporting team communication efforts.
- Maintained filing systems and electronic records, ensuring data accuracy and accessibility.
Education
High School Diploma -
Brewer High School
White Settlement, TXSkills
- Strong multitasking
- Highly reliable
- Team player attitude
- Customer service
- Data entry
- Office administration
- Microsoft Excel
- Microsoft outlook
- Microsoft Word
- Time management
- Customer and client relations
- Customer service expertise
Certification
T.A.B.C Certified
Texas Food Handler's Certification
Timeline
Bartender
Marriott Champions Circle
03.2023 - Current
Server/Bartender Trainer
Old Chicago
08.2016 - 03.2023
Administrative Assistant
Gourmet Foods Inc
08.2014 - 01.2016
High School Diploma -
Brewer High School