Courtney Lumbard
Williamsport,PA
Summary
Dynamic Assistant Manager with a proven track record at Party City, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and inventory control, fostering a positive work environment and driving business growth. Skilled in customer service and money handling, achieving significant improvements in financial accuracy and customer loyalty.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Party City
Williamsport, PA
05.2018 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
Team Leader
Party City
Williamsport, PA
08.2015 - 05.2018
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Managed inventory control for a specific zone of the store.
- Helped with freight flow.
- Worked register
Sales Associate
Party City
Williamsport, PA
08.2014 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Williamsport Area High School
Williamsport, PA06.2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Retail operations
- Inventory Control
Timeline
Assistant Manager
Party City
05.2018 - 02.2025
Team Leader
Party City
08.2015 - 05.2018
Sales Associate
Party City
08.2014 - 08.2015
Williamsport Area High School