Courtney Luongo
East Rochester,NY
Summary
I am a highly motivated employee with desire to take on new challenges. I have strong work ethic, adaptability and exceptional interpersonal skills. I work effectively unsupervised and quickly master new skills. I am reliable and punctual to all my past careers. I can successfully handle fast paced work. I prove willingness to take on any task to support the team to be successful.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
Webster, NY
09.2023 - 02.2024
- Supervised daily operations to ensure high-quality service and product consistency.
- Trained and mentored team members on standard operating procedures and customer service excellence.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed staff schedules to enhance productivity while maintaining labor cost efficiency.
- Ensured compliance with health and safety regulations, maintaining a safe work environment for all employees.
- Collaborated with management to drive initiatives that improved overall store performance and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Personal Care Assistant
CDR
Geneva, NY
04.2020 - 03.2021
- Assisted clients with daily living activities to promote independence and well-being.
- Provided companionship and emotional support to enhance client quality of life.
- Administered medication according to care plans, ensuring adherence to protocols.
- Maintained accurate records of client progress and care activities for health assessments.
Daycare Assistant
JACDC
Rochester, NY
09.2013 - 12.2019
- Facilitated daily activities to promote physical, emotional, and social development in children.
- Assisted in creating engaging lesson plans tailored to diverse learning styles and developmental stages.
- Monitored children's behavior and implemented strategies to foster positive interactions among peers.
- Collaborated with lead teachers to assess individual needs and track progress of each child consistently.
- Organized events that encouraged family involvement, strengthening community ties within the daycare environment.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
Cashier
Walmart
Henrietta, NY
11.2012 - 05.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accuracy in cash handling and balancing.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to maintain organized and clean checkout area.
Education
GED -
East Rochester
East Rochester, NY06-2011
Skills
- Team leadership
- Customer service
- Inventory management
- Staff training
- Cash handling
- Schedule optimization
- Financial reporting
- Safety regulations
- Quality assurance
- Conflict resolution
- Time management
Timeline
Assistant Manager
Dunkin' Donuts
09.2023 - 02.2024
Personal Care Assistant
CDR
04.2020 - 03.2021
Daycare Assistant
JACDC
09.2013 - 12.2019
Cashier
Walmart
11.2012 - 05.2013
GED -
East Rochester