Courtney Lupo
Palm Coast,FL
Summary
Dynamic professional with expertise in scheduling management and client communication. Achieved operational improvements that significantly enhanced workflow efficiency and team collaboration. Proficient in technical troubleshooting and payroll processing, resulting in high client satisfaction and improved team performance.
Overview
24
24
years of professional experience
Work History
Hospitality Coordinator/ Office Manager
Veterinary Orthopaedic & Mobility Center
St. Augustine, FL
06.2020 - Current
- Established and organized front office by creating and implementing policies for smooth and efficient operations.
- I was promoted to Office Manager about a year after starting as a Hospitality Coordinator.
- Handled scheduling appointments, preparing payroll, and ordering office supplies as Office Manager to ensure seamless office functionality.
- Performed various administrative tasks to support office operations.
- Scheduling appointments and surgeries.
- Guiding clients/patients to exam rooms.
- Confirming appointments, through email, text and phone calls, via Weave, which is an all-in-one communication software, that helps with better communication with clients and staff. I researched and presented to the Owners to help better improve communications.
- Gathering medical records for patients prior to their visits.
- Reviewing each scheduled appointment to ensure correct and completed records were uploaded into file.
- Preparing payroll, making sure timesheets were accurate.
- Checking weekly invoices.
- Developed and managed schedules for front desk and rehab staff to optimize workflow and coverage.
- Participant in interviewing new hires, along with guiding them through the onboarding process.
- Addressed technical issues with computers and printers to minimize downtime.
- Changed to a new IT company, working with them in fixing all issues that come with that.
- Responsible for cash drawer and end of day reports, also bank runs.
- VOMC is a new specialty veterinary and mobility center opened in June 2020.
Client Service Representative Supervisor
Lloyd Animal Medical Center
Stoughton, MA
01.2013 - 01.2019
- Promoted to Client Service Representative Supervisor after two years.
- Coordinated schedules for client service representatives to ensure adequate coverage and service delivery.
- Facilitated monthly meetings for client service representatives to discuss performance, address challenges, and enhance team collaboration.
- Managed and resolved client and staff conflicts daily to maintain a positive work environment and ensure client satisfaction.
- Performed various administrative duties to support client services.
- Created and printed surgery lists using Microsoft Excel for technicians and doctors.
- Troubleshot computer and printer software issues.
- Assisted the hospital manager with daily operations.
- Managed orders for products and office supplies.
Animal Care and Adoption Counselor
Animal Protection Center
Brockton, MA
01.2009 - 01.2013
- Conducted consultations with potential adopters to assess compatibility with animals.
- Provided guidance on animal care and responsible pet ownership to adopters.
- Prepared adoption paperwork and ensured compliance with organizational policies.
- Coordinated with volunteers to establish APCSM following closure of MSPCA location.
Animal Care and Adoption Counselor
MSPCA
Brockton, MA
01.2002 - 01.2009
- Facilitated intake of surrendered animals and managed adoption processes to ensure positive placements.
- Conducted behavioral assessment for both dogs and cats.
- Administered medications and injections to animals during treatment sessions.
- Cleaned cages, walked dogs, and cared for small exotic animals to maintain a healthy and safe environment.
- Answered phones, assisted clients, and coordinated scheduling of spays and neuters with local animal hospitals.
- Working until the MSPCA closed this facility.
Client Service Supervisor
VCA Lloyd Animal Hospital
Stoughton, MA
01.2019
- Supervised daily operations of client services team at animal hospital.
- Trained staff on customer service best practices and hospital protocols.
- Resolved client inquiries and concerns to enhance service experience.
- Supported coworkers during VCA acquisition while maintaining responsibilities.
Education
Graduated -
West Bridgewater Jr/Sr High School
West Bridgewater01-2002
Skills
- Office administration
- Scheduling management
- Customer relationship management
- Client communication
- Payroll processing
- Technical troubleshooting
- Data entry
References
Available upon request.
Timeline
Hospitality Coordinator/ Office Manager
Veterinary Orthopaedic & Mobility Center
06.2020 - Current
Client Service Supervisor
VCA Lloyd Animal Hospital
01.2019
Client Service Representative Supervisor
Lloyd Animal Medical Center
01.2013 - 01.2019
Animal Care and Adoption Counselor
Animal Protection Center
01.2009 - 01.2013
Animal Care and Adoption Counselor
MSPCA
01.2002 - 01.2009
Graduated -
West Bridgewater Jr/Sr High School