Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Madia

Celebration

Summary

Savvy Senior Store Manager with 6 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.

Overview

6
6
years of professional experience

Work History

Senior Store Manager

Abercrombie & Fitch
07.2023 - Current
  • Assisted in daily operations, ensuring smooth store functionality and customer satisfaction.
  • Supported team members in achieving sales goals through effective communication and collaboration.
  • Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
  • Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.

Assistant Manager

Abercrombie & Fitch
08.2021 - 07.2023
  • Supported management in training new staff on standard operating procedures and company policies.
  • Analyzed customer feedback to identify service improvement opportunities, enhancing overall satisfaction.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Lead Brand Representative

Abercrombie & Fitch
06.2019 - 08.2021
  • Resolved escalated customer issues promptly, demonstrating commitment to superior service quality while preserving company reputation.
  • Collaborated with management to design eye-catching visual merchandising displays, driving customer engagement.
  • Enhanced customer loyalty through exceptional service and product knowledge.
  • Organized and stocked merchandise to keep necessary levels for sales demand.

Education

Bachelor of Science - Sports Management

Keiser University
Fort Lauderdale, FL
05-2023

Associate of Science - Sports Management

Herkimer County Community College
Herkimer, NY
05-2021

Skills

  • Operational efficiency
  • Staff management
  • Teamwork and collaboration
  • Customer service management
  • Recruitment and hiring
  • Inventory tracking and management
  • Interpersonal communication

Timeline

Senior Store Manager

Abercrombie & Fitch
07.2023 - Current

Assistant Manager

Abercrombie & Fitch
08.2021 - 07.2023

Lead Brand Representative

Abercrombie & Fitch
06.2019 - 08.2021

Bachelor of Science - Sports Management

Keiser University

Associate of Science - Sports Management

Herkimer County Community College

Similar Profiles

CREATE PROFILE