Francisco Andujar
Thomasville,NC
Summary
Results-driven professional with extensive experience in developing training programs that enhance employee performance and customer satisfaction. Known for fostering a positive work environment and mentoring staff to achieve their career goals.
Overview
14
14
years of professional experience
Work History
Senior Store Manager
Mattress Firm
01.2022 - Current
- Led team to exceed sales targets through strategic marketing initiatives and customer engagement.
- Developed and implemented training programs for new employees, enhancing product knowledge and sales techniques.
- Analyzed store performance data to identify trends and adjust inventory management strategies accordingly.
- Streamlined operational processes to improve efficiency and reduce costs, enhancing overall store profitability.
- Fostered a positive work environment, mentoring staff to promote career growth and professional development.
- Conducted regular performance reviews, setting clear objectives to drive accountability and high standards among team members.
- Collaborated with corporate leadership on strategic initiatives aimed at expanding market presence and brand awareness.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
Mentor Lead
Mattress Firm
01.2022 - Current
- Responsible for the mentor program for the entire enterprise.
- Mentored new employees on product knowledge and customer service techniques.
- Developed training materials to enhance staff onboarding and retention.
- Led initiatives to refine training processes, ensuring alignment with company standards.
- Coordinated cross-departmental meetings to share best practices and operational insights.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Developed trust-based relationships with mentees through active listening and empathetic communication.
Phone Solutions Team Lead
Truist Bank
03.2019 - 01.2022
- Responsible to development of new hire training and development. While also being held to sales goals for products, such as second mortgages, personal and auto loans, credit card account openings and home equity lines of credit.
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Developed training programs that improved staff performance and customer satisfaction scores.
- Streamlined workflows, reducing process bottlenecks and increasing productivity across departments.
- Mentored junior team members, fostering professional growth and enhancing team collaboration.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives forward.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Assistant District Manager
Sprint/T-Mobile
02.2012 - 03.2019
- Managed multiple locations with as many as 11 at one time.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Ensured compliance with safety regulations and guidelines across all stores under my supervision.
- Developed strong relationships with store managers, leading to increased collaboration and goal achievement.
- Enhanced district sales growth by strategizing and executing innovative marketing plans.
- Managed multiple stores within the district, ensuring consistent adherence to company policies and procedures.
- Coordinated daily operations to ensure compliance with company policies and standards.
- Developed and implemented training programs to enhance team performance and efficiency.
- Monitored key performance indicators to drive operational improvements across multiple locations.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Conducted regular store visits to monitor performance, provide feedback, and address any concerns or issues promptly.
- Provided exceptional customer service through active listening, problem-solving, and timely followup.
- Influenced positive change throughout the organization by consistently displaying profound leadership abilities and commitment.
- Focused on staff development through targeted coaching sessions, resulting in improved individual performance metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Criminal Justice
Rutgers University
New Brunswick, New Jersey, NJ04-2009
Bachelor of Science - Criminal Justice
University of Miami
Miami, FL05-2007
Skills
- Merchandise planning
- Store operations
- Health and safety
- Policies and procedures implementation
- Operational efficiency
- Sales analysis
- Regulatory compliance
- Profit maximization
Languages
Spanish
Native or Bilingual
Timeline
Senior Store Manager
Mattress Firm
01.2022 - Current
Mentor Lead
Mattress Firm
01.2022 - Current
Phone Solutions Team Lead
Truist Bank
03.2019 - 01.2022
Assistant District Manager
Sprint/T-Mobile
02.2012 - 03.2019
Bachelor of Science - Criminal Justice
Rutgers University
Bachelor of Science - Criminal Justice
University of Miami