Courtney Manor
Berkeley Springs,WV
Overview
8
8
years of professional experience
Work History
DMV Clerk
State of West Virginia
West Virginia
07.2024 - Current
- Handle all customer interactions, greeting and preparing paperwork for titles, registration renewals, driver's licenses, identification cards, and skills testing, completing all transactions efficiently
- Guide applicants through applying for, renewing, or replacing licenses, permits, and identification cards
- Process vehicle registrations, title transfers, and license renewals, issuing receipts and temporary or permanent documentation
- Check identification, proof of address, and required paperwork for accuracy and completeness
- Conducted written, vision, and driving tests, ensuring all requirements were met.
- Demonstrate strong customer service and communication skills, ensuring positive experiences for all clients
- Maintain attention to detail and accuracy in documentation, reducing errors and preventing fraud
- Explain DMV laws, requirements, and forms in clear, concise terms to customers
- Received a 6-month evaluation with performance rated above expectations, processing 2,426 transactions with a 1.31% error rate
Medical Receptionist
Winchester Community Mental Health Center Inc.
05.2024 - 07.2024
- Greeted patients in person and by phone, ensuring a welcoming experience.
- Verified identity, insurance, and required forms (HIPAA, intake) for all patients.
- Checked patients in and out, managed waiting area flow, and routed calls for scheduling, billing, clinical inquiries, and prescription refills to enhance patient experience.
- Collected copays, deductibles, and outstanding balances with precision to uphold financial integrity.
- Maintained calm demeanor while assisting anxious or unwell patients, fostering a supportive environment.
- Ensured all administrative tasks were completed efficiently and in compliance with regulations
Hairstylist/Cosmetologist/Receptionist
Artifex
Martinsburg, WV
01.2023 - 04.2024
- Built rapport with diverse clients through effective communication
- Delivered attentive customer service by actively listening to clients' requests and providing tailored professional advice
- Ensured compliance with safety regulations related to chemical use, sanitation standards and proper disposal of hazardous materials
- Processed customer payments accurately using checks, cash, or credit cards through office accounting software.
- Scheduled appointments and managed customer records using office software to ensure accurate reports and timely service reminders
Bakery Associate
Orr's Farm Market
Martinsburg, WV
09.2022 - 01.2023
- Monitored ingredient inventory levels to ensure sufficient supply for baking processes
- Collaborated with team members to meet daily production goals set by management
- Collaborated with team members to achieve daily goals set forth by management
- Preformed daily cleaning duties including washing dishes, sanitizing surfaces, and mopping floors
- Ensured accurate pricing of merchandise through proper labeling and signage
- Developed suggestions for expanding product inventory
Wal-Mart Associate
Walmart
Martinsburg, WV
10.2021 - 04.2022
- Addressed customer concerns to ensure satisfaction and improve service quality.
- Guided customers in selecting merchandise, enhancing their shopping experience
- Sorted and arranged workspace to enhance efficiency and productivity.
- Skill set included problem solving, written and verbal communication, leadership, collaboration, creativity and flexibility
Personal Banker I/ Loan Servicing Clerk
CNB Bank Inc
Spring Mills, WV
03.2021 - 10.2021
- Provided support to customers with their inquiries and requests
- Established connections with community customers to enhance service engagement
- Performed routine loan servicing administrative tasks
- Executed routine loan servicing tasks to ensure accuracy and compliance
- Made strong relationships with customers within the community
- Kept electronic files organized and updated in the company system
Cashier/Customer Lead/Deli Clerk
Food Lion
Hancock, MD
10.2019 - 09.2021
- Greeted customers warmly and provided assistance to enhance shopping experience
- Scanned groceries efficiently to ensure quick checkout process
- Responded to customer inquiries about ingredients, allergens, and product options to facilitate informed purchasing decisions
- Maintained a clean and organized work area
Receptionist
Rankin Physical Therapy
Berkeley Springs, WV
09.2018 - 04.2019
- Welcomed patients and checked them in
- Answered phone calls and scheduled patient appointments to ensure efficient clinic operations
- Completed evaluation forms for new patients to facilitate streamlined intake process
- Scanned driver's license and insurance cards
- Uploaded documents such as scripts into our computers
- Mailed insurance documents to patients for processing
- Printed out schedules for the next day
Education
Cosmetology -
International Beauty School
Martinsburg, WV01-2023
High School Diploma -
Berkeley Springs High School
Berkeley Springs, WV05-2020
Skills
- Document verification
- Adaptability and flexibility
- Data entry proficiency
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
Timeline
DMV Clerk
State of West Virginia
07.2024 - Current
Medical Receptionist
Winchester Community Mental Health Center Inc.
05.2024 - 07.2024
Hairstylist/Cosmetologist/Receptionist
Artifex
01.2023 - 04.2024
Bakery Associate
Orr's Farm Market
09.2022 - 01.2023
Wal-Mart Associate
Walmart
10.2021 - 04.2022
Personal Banker I/ Loan Servicing Clerk
CNB Bank Inc
03.2021 - 10.2021
Cashier/Customer Lead/Deli Clerk
Food Lion
10.2019 - 09.2021
Receptionist
Rankin Physical Therapy
09.2018 - 04.2019
Cosmetology -
International Beauty School
High School Diploma -
Berkeley Springs High School