EBONY CRAIG
Gainesville,FL
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
10
10
years of professional experience
Work History
DMV Clerk
Alachua County Tax Collector
06.2024 - Current
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
- Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Streamlined customer service by efficiently processing vehicle registrations and driver''s license applications.
- Promoted a positive work environment by cultivating strong professional relationships with colleagues and supervisors.
- Facilitated smooth customer interactions by addressing questions or concerns regarding DMV policies in a clear and concise manner.
- Expedited wait times for customers by quickly processing various forms and paperwork related to motor vehicles.
CSR II
GRU-Gainesville Regional Utilities
12.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Utilized SAP software to manage interactions and track customer satisfaction.
Eligibility Specialist
Department Of Children And Family Services
05.2022 - 03.2023
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Established databases to track, analyze and automate eligibility application processes.
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with accurate eligibility form, application and document completion.
ER Registrar
Lake Butler Hospital
04.2021 - 05.2022
- Greeted every guest with personable approach and provided knowledgeable service.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Retrieved medical data for physicians and patients.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Studied and researched various medical terms as well as software and coding systems.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
Family Advocate
Episcopal Children's Services
01.2020 - 03.2021
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
Center Coordinator
UFP Access Center
09.2018 - 07.2019
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Admissions Specialist
UF Health Shands Hospital
12.2017 - 06.2019
- Completed admissions duties with timeliness and accuracy.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
Donor Support Technician
Biotest Plasma Center
05.2017 - 11.2017
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Specialized in conducting tests with accuracy and precision.
- Consulted with outside professionals and specialists about tests and testing results.
Customer Service Representative
Star Administrators
09.2016 - 04.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
ER Registrar
North Florida Regional Hospital
12.2014 - 05.2016
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Education
Associate Of Applied Science - Human Services
Rasmussen College
06.2020
Skills
- Effective Communication Skills
- Insurance Verification
- Medical Terminology
- Cash Handling
- Payment Scheduling and Collection
- Effective Communication
- Family Advocate
- Case Tracking and Follow up
- Case Management
- Knowledgeable in Meditech/Epic Systems
- Document verification
- Data entry proficiency
Timeline
DMV Clerk
Alachua County Tax Collector
06.2024 - Current
CSR II
GRU-Gainesville Regional Utilities
12.2023 - Current
Eligibility Specialist
Department Of Children And Family Services
05.2022 - 03.2023
ER Registrar
Lake Butler Hospital
04.2021 - 05.2022
Family Advocate
Episcopal Children's Services
01.2020 - 03.2021
Center Coordinator
UFP Access Center
09.2018 - 07.2019
Admissions Specialist
UF Health Shands Hospital
12.2017 - 06.2019
Donor Support Technician
Biotest Plasma Center
05.2017 - 11.2017
Customer Service Representative
Star Administrators
09.2016 - 04.2017
ER Registrar
North Florida Regional Hospital
12.2014 - 05.2016
Associate Of Applied Science - Human Services
Rasmussen College
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