Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Matthews

Dallas

Summary

Dedicated Customer Service Representative with a solid history in fast-paced sales and account management roles. Known for exceptional communication and presentation skills, adept at understanding and resolving diverse customer issues. Achievements include significant contributions to customer satisfaction and sales growth.

Overview

16
16
years of professional experience

Work History

Medical Front Office Leader

Family Allergy & Asthma Care
09.2017 - Current
  • Ensured adherence to quality standards by reviewing employee work processes.
  • Established work schedules, assigned duties, and set deadlines for office staff.
  • Resolved discrepancies in insurance payments through collaboration with carriers.
  • Handled customer invoice inquiries, addressing issues during invoicing and collections.
  • Validated insurance information by contacting providers for accuracy.
  • Tracked past due accounts, actively pursuing collections on unpaid invoices.
  • Created financial plans based on verified patient insurance coverage and treatment schedules.
  • Applied expertise in medical terminology and insurance processes to improve office operations.

Patient Services Representative

Obstetrics and Gynecology Associates
09.2015 - 09.2017
  • Facilitated communication with patients regarding outstanding balances and payment options.
  • Resolved patient inquiries and issues related to billing and procedures.
  • Educated patients on billing policies and payment procedures associated with visits or procedures.

Remote Customer Service Representative

Aetna
04.2012 - 07.2015
  • Administered medical records through electronic health record system, ensuring precise information handling.
  • Interacted with healthcare professionals to discuss and optimize patient care plans.
  • Exhibited calmness under pressure, effectively managing and resolving challenging situations.

Work From Home Agent

Tmoblie
09.2009 - 04.2012
  • Provided accurate information on products and services through timely response to incoming calls.
  • Assisted customers in selecting products tailored to individual needs.
  • Utilized computer systems for effective account research and data retrieval.

Education

Diploma -

Lewisville High School
Lewisville, TX
01.2007

Skills

  • Customer relationship management
  • Analytical problem-solving
  • Effective time management
  • Leadership and team building
  • Electronic medical records expertise
  • Active listening skills
  • Service-oriented customer support
  • Call center experience

Timeline

Medical Front Office Leader

Family Allergy & Asthma Care
09.2017 - Current

Patient Services Representative

Obstetrics and Gynecology Associates
09.2015 - 09.2017

Remote Customer Service Representative

Aetna
04.2012 - 07.2015

Work From Home Agent

Tmoblie
09.2009 - 04.2012

Diploma -

Lewisville High School

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