Courtney Matthews
Lewisville,TX
Summary
Dynamic professional with extensive experience overseeing medical front office operations, dedicated to optimizing patient flow and streamlining administrative tasks. Proven ability to leverage strong organizational and communication skills to enhance office productivity and improve patient satisfaction. In-depth knowledge of healthcare regulations and best practices in office management fosters a compliant and efficient operational environment. Committed to delivering exceptional service while maintaining high standards of operational excellence.
Overview
14
14
years of professional experience
Work History
Medical Front Office Leader
Family Allergy & Asthma Care
Flower Mound, TX
09.2017 - 03.2023
- Ensured adherence to quality standards by reviewing employee work processes.
- Established work schedules, assigned duties, and set deadlines for office staff.
- Resolved discrepancies in insurance payments through collaboration with carriers.
- Handled customer invoice inquiries, addressing issues during invoicing and collections.
- Validated insurance information by contacting providers for accuracy.
- Tracked past due accounts, actively pursuing collections on unpaid invoices.
- Created financial plans based on verified patient insurance coverage and treatment schedules.
- Applied expertise in medical terminology and insurance processes to improve office operations.
- Supervised front office operations, ensuring efficient patient flow and appointment scheduling.
- Trained and mentored administrative staff on best practices in patient care and office procedures.
Patient Services Representative
Obstetrics and Gynecology Associates
Flower Mound, TX
09.2015 - 09.2017
- Maintained accurate patient records using electronic health record (EHR) systems for improved data integrity.
- Collaborated with clinical teams to streamline workflow and improve patient care processes.
- Managed patient scheduling and appointment coordination for optimal clinic efficiency.
- Processed patient inquiries and resolved issues promptly to ensure satisfaction and retention.
Remote Customer Service Representative
Aetna
Dallas, TX
04.2012 - 07.2015
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Monitored customer feedback trends, providing insights for continuous improvement initiatives within the department.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Work From Home Agent
Tmoblie
Dallas, TX
09.2009 - 04.2012
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Diploma -
Lewisville High School
Lewisville, TX01-2007
Skills
- Team leadership
- Electronic medical records expertise
- Call center experience
- Coding
- Patient registration
- Patient scheduling
- Office administration
- HIPAA compliance
Timeline
Medical Front Office Leader
Family Allergy & Asthma Care
09.2017 - 03.2023
Patient Services Representative
Obstetrics and Gynecology Associates
09.2015 - 09.2017
Remote Customer Service Representative
Aetna
04.2012 - 07.2015
Work From Home Agent
Tmoblie
09.2009 - 04.2012
Diploma -
Lewisville High School