Courtney Maul
Walnut Creek,CA
Summary
Dynamic professional with extensive experience in retail management and customer service. Skilled in sales analysis, cash handling, and Microsoft Office applications. Committed to enhancing operational efficiency and exceeding team goals through innovative customer service strategies.
Overview
12
12
years of professional experience
Work History
Store Manager
Starbucks
Martinez, California
05.2016 - Current
- Managed daily store operations and ensured compliance with company standards.
- Oversaw inventory management and maintained adequate stock levels.
- Trained and mentored staff on company policies and procedures.
- Conducted regular performance evaluations for staff development.
- Collaborated with upper management on strategic business initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Administrative Assistant
Veterinary Medical Center Europe
Kaiserslautern, Germany
06.2022 - 06.2023
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and managing executives' calendars effectively.
- Developed presentations and reports using Microsoft Office Suite tools.
- Handled incoming communications, including emails and phone calls professionally.
- Processed invoices and maintained accurate records of expenses efficiently.
- Implemented office procedures to enhance workflow and improve administrative efficiency.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
Customer Service Representative
Old Navy, Gap
Vacaville, California
12.2013 - 08.2016
- Assisted customers with product inquiries and order processing.
- Collaborated with team members to maintain store organization.
- Handled cash register operations and processed transactions accurately.
- Ensured merchandise was restocked and displayed correctly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - General Studies
Solano Community College
Fairfield, California, CA08-2018
Psychology
Arizona State University
Tempe, AZSkills
- Inventory management
- Visual merchandising
- Staff training
- Sales analysis
- Cash handling
- Customer relationship management
- Microsoft Office proficiency
- Operational efficiency
Timeline
Administrative Assistant
Veterinary Medical Center Europe
06.2022 - 06.2023
Store Manager
Starbucks
05.2016 - Current
Customer Service Representative
Old Navy, Gap
12.2013 - 08.2016
Associate of Arts - General Studies
Solano Community College
Psychology
Arizona State University