Courtney McConnaha
Liberty Township,OH
Summary
Accomplished Store Manager with a proven track record at Bath and Body Works, adept in team leadership and coaching, and store operations. Excelled in driving revenue growth and enhancing customer satisfaction through innovative business strategies and effective recruitment. Skilled in loss prevention and performance analysis, achieving notable improvements in operational efficiency and team productivity.
Overview
14
14
years of professional experience
Work History
General Store Manager
Bath and Body Works
01.2020 - Current
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
General Store Manager
Lane Bryant
06.2016 - 01.2020
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Assistant Store Manager
Bath and Body Works
06.2011 - 06.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School Diploma -
Middletown High School
Middletown, OH05-2011
Skills
- Store operations
- Team leadership and coaching
- Loss prevention procedures
- Customer relations
- Training and mentoring
- Leadership development
- Employee scheduling
- Product merchandising
- Payroll management
- Performance analysis
- Recruitment and hiring
Websites
Timeline
General Store Manager
Bath and Body Works
01.2020 - Current
General Store Manager
Lane Bryant
06.2016 - 01.2020
Assistant Store Manager
Bath and Body Works
06.2011 - 06.2016
High School Diploma -
Middletown High School
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