courtney Mceachern
Buckley
Summary
Proactive Shift Supervisor with expertise in staff training, conflict resolution, and effective communication. Committed to enhancing team performance and ensuring quality care and safety for residents.
Overview
7
7
years of professional experience
2006
2006
years of post-secondary education
Work History
Shift Supervisor
Bayridge assisted living
Traverse City
11.2021 - 01.2026
- Supervised daily operations to ensure resident safety and comfort.
- Coordinated staff schedules to meet care needs effectively.
- Trained new employees on protocols and procedures for quality service.
- Assisted with medication management and administration for residents.
- Resolved resident concerns promptly to enhance satisfaction levels.
- Implemented training programs to improve staff performance and teamwork.
- Communicated effectively with families about resident care plans and updates.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Identified areas of improvement within the department and implemented necessary changes.
- Trained new employees on company policies and procedures.
- Resolved conflicts between staff members in a timely manner.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Handled emergency situations with composure and in accordance with company guidelines.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Shift Lead
Cordia At Grand Traverse Commons
Traverse City
05.2019 - 11.2021
- Supervised daily operations and ensured compliance with safety standards.
- Trained new staff on procedures and best practices for customer service
- Assisted in the training of new employees.
- Supervised staff during shift changes and ensured transition went smoothly.
- Handled emergency situations with composure and in accordance with company guidelines.
Education
Buckley Community School
Buckley, MISkills
- Medication management
- Staff training
- Quality assurance
- Emergency response
- Task delegation
- Conflict resolution
- Team leadership
- Time management
- Effective communication
- Proactive problem solving
- Training and mentoring
- Document management
- Staff management
- Shift reporting
- Policy enforcement
- Employee training
- Strategic planning
- Strong verbal and written communication
- Staff training and development
- Team motivation
Timeline
Shift Supervisor
Bayridge assisted living
11.2021 - 01.2026
Shift Lead
Cordia At Grand Traverse Commons
05.2019 - 11.2021
Buckley Community School